Customer Support Agent For DROPSHIP/ECOMMERCE (Remote) | with Growth Opportunity

Hi there!
We’re an eCommerce FASHION Dropshipping business and we’re looking for a Customer Support Agent to join our remote team long-term. If you’re friendly, detail-oriented, and love helping people — this might be the perfect role for you! We’re not just looking for someone to fill a position, but someone who wants to grow with us as we scale. ?

Your Responsibilities:
Respond to customer emails (refunds, tracking, FAQs)
Escalate and resolve customer complaints professionally
Update refund/issue tracking in Google Sheets
Create weekly performance reports
Managing PayPal disputes and filing cases if needed *
Suggest improvements to support processes
Always reply within 24 hours, politely and clearly

Note: PayPal disputes are not part of your role at the beginning. This may be added later based on performance.

You Should Be Comfortable Using:
Gorgias (Help Desk — training provided)
Google Sheets / Docs
Shopify (mostly handled via Gorgias)
Slack (daily communication)
ChatGPT & DeepL (for translations and smart replies)
PayPal (optional in the future)

We Provide:
Step-by-step video training
Clear SOPs & email templates
Team Lead support whenever you need help
A positive, professional team culture

Requirements:
Fluent English (written & spoken)
1+ year experience in eCommerce customer service
Great attention to detail (no repeated/off-topic replies)
Highly organized & self-motivated

Can start immediately


Available at least 15 hours/week
(More hours will be available as we grow!)


How to Apply:
Please reply with:
The word “strawberry” at the top of your message
A short summary of your customer service experience (only apply when having experience in fashion dropship stores+ mention that you have!) BONUS: can do product listing/ know someone who can do product listing.


Why you think you're a great fit for this job
We’re excited to meet you!