Customer Support Agent

???? Location: Remote
???? Company: LORA DIGITAL WORKS LLC
???? Job Type: Full-Time

About Us

LORA DIGITAL WORKS LLC is a growing digital solutions company specializing in e-commerce and online services. We are looking for an experienced Customer Support Agent to join our team and provide top-notch support to our clients across multiple helpdesk platforms.

Job Responsibilities
• Respond to customer inquiries via email, live chat, and support tickets.
• Manage and resolve customer issues efficiently and professionally.
• Provide accurate product/service information and troubleshooting assistance.
• Use multiple helpdesk platforms to ensure smooth communication with clients.
• Maintain a high level of customer satisfaction and professionalism.
• Collaborate with the team to improve support processes and customer experience.

Requirements

?? Proven experience in customer support (minimum 2 years).
?? Familiarity with helpdesk platforms (e.g., Zendesk, Freshdesk, LiveChat, or similar).
?? Strong communication skills in English (Dutch is a plus).
?? Ability to handle multiple inquiries simultaneously with patience and efficiency.
?? Problem-solving skills and a customer-centric mindset.
?? Tech-savvy with basic troubleshooting knowledge.

What We Offer

? Competitive salary based on experience.
? A dynamic and supportive work environment.
? Opportunities for career growth and skill development.
? Remote work flexibility.

???? How to Apply?
If you meet the requirements and are passionate about customer service, send your CV and cover letter to with the subject “Customer Support Agent Application.”

We look forward to having you on our team! ????