Customer Success Manager

About the job

As our Customer Success Manager, you will be a key partner in ensuring seamless client transitions post-implementation. You will lead training sessions, provide warranty support, and manage client expectations effectively. Your ability to confidently navigate client conversations and maintain project boundaries will be essential.

What You’ll Do

- Oversee the final phase of client implementation, ensuring a smooth transition.
- Conduct customer training sessions to facilitate Spiff adoption.
- Provide post-go-live support, addressing client concerns during the warranty period.
- Act as the primary point of contact for ongoing client needs.
- Gain a strong understanding of Spiff to offer insightful guidance.
- Manage client expectations, ensuring project scope remains well-defined.
- Collaborate with internal teams to escalate and resolve issues.

What We’re Looking For

- Detail-oriented and organized – You thrive in a structured environment.
- Strong communicator – Confident in leading training and handling complex conversations.
- Customer-centric mindset – Committed to client success and satisfaction.
- Problem-solver – Quick thinking and solution-oriented.
- Proactive and self-motivated – Takes initiative and ownership of responsibilities.
- Firm yet professional – Capable of managing client expectations assertively.
- Tech-savvy – Comfortable with platforms like Salesforce, Excel, or similar tools.

Instructions to apply:

FILL OUT THE APPLICATION FORM (remove the spaces)
https:// wkf.ms/ 3NN9MmT

Select the role "Customer Service" from the list of options.