Customer Success Champion – Work From Home | Stable | PH Time

Are You a Customer Support Pro Who Wants to Build Something Big?
Most customer support roles are all about putting out fires—reacting to complaints, handling refund requests, and dealing with frustrated clients. But what if you could do more than just fix problems? What if you could actively shape a company’s growth while being rewarded for keeping customers happy?

At UpSell, we’re growing fast, and we want YOU to be part of that journey.

We’re looking for someone who isn’t just here to answer emails but wants to own the entire customer experience strategy—helping us keep customers engaged, reducing churn, and making sure every client sees the true value of our services.

And the best part? We believe great work should be rewarded.

That’s why we’re offering a performance-based incentive structure where you can earn more by keeping customers happy, increasing retention, and reducing refund requests.

How You’ll Be Rewarded for Reducing Churn & Driving Client Success
Retention Bonus – Earn an extra payout for every client who renews after their first month. The longer they stay, the more you earn.

Customer Success Commissions – If a client upsizes their package or refers a friend, you get a cut. Your success directly contributes to the company’s growth—and your paycheck.

Performance-Based Career Growth – We’re still a small company, and the role you take now could turn into Head of Customer Success as we expand. If you’re someone who wants to grow a company from the ground up, this is your chance.

Innovation Bonus – Got an idea that helps us retain more customers or improve client satisfaction? Implement it successfully, and you’ll be financially rewarded for driving impact.

A Day in Your Life at UpSell
You start your day by checking your client dashboard—you already know which customers are due for a follow-up and which ones might be at risk of churning. Instead of waiting for complaints, you reach out proactively, offering solutions before clients even ask.

Later, you jump on a strategy call with a high-value client to talk about how they can optimize their campaign performance. Not only do they appreciate the support, but they also dUpgrade to see actual info to increase their ad spend, meaning you just secured an extra commission for yourself.

In the afternoon, you run an automated WhatsApp check-in campaign for newer clients, ensuring they’re nurturing their leads properly. One client expresses frustration with their results—but instead of waiting for them to cancel, you jump in with a personalized solution and schedule a troubleshooting call. Another churn prevented, another retention bonus earned.

By the end of the day, you’ve directly impacted UpSell’s revenue, strengthened client relationships, and increased your own earnings in the process.

What You’ll Be Doing:
Be the First Line of Defense Against Churn – Identify at-risk customers early and re-engage them before they leave.

Turn Frustrated Clients into Long-Term Partners – Clients cancel when they feel they aren’t getting results. Your job is to educate them, optimize their campaigns, and show them the path to success.

Manage Customer Relationships Like a Salesperson – You’ll be incentivized to upsell, cross-sell, and retain customers, making customer support a revenue-generating role.

Create Automated Retention Systems – Use WhatsApp and email automation to keep customers engaged without adding extra work to your plate.

Work Closely with the CEO to Scale the Business – This isn’t a mindless support job. You’ll be part of high-level strategy discussions, helping shape the future of UpSell’s customer experience.

What We’re Looking For:
You Think Like an Owner – You don’t just “do the job”; you find ways to improve the business and grow alongside it.

You’re Financially Motivated – You want a role where you’re rewarded for keeping customers happy, not just following a script.

You’re Great with People – Whether it’s de-escalating an issue, pitching an upsell, or motivating a client, you know how to build strong relationships.

You’re Data-Driven – You track client retention rates, CSAT scores, and churn risk indicators to keep improving.

You Want to Grow With Us – You see the opportunity in joining a company at this stage—a chance to build something meaningful and advance your career quickly.

Working Hours:
Monday to Friday, 10 AM - 6 PM (No graveyard shifts, no late-night stress.)

This is More Than Just a Job—It’s Your Chance to Build Something Big.
If you’re tired of being stuck in a dead-end support role where your work isn’t valued, and you want to be rewarded for making an impact, this is for you.

Join us, and let’s grow UpSell together. Apply now ONLY THROUGH THIS PORTAL OJPH THANK YOU