Customer Specialist - Mortgage Foreclosure/Delinquency for US Account

About the Company:

Company (Client) Mission:

Our mission is to reduce the cost of capital across the world.

About the Company: We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
2. Minimalist - we are spartan in our design, in our code, and even in our processes.
3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities
• Manage and own foreclosure specific tasks; help collect payments on past-due accounts.
• Contact DQ customers daily via SMS, Email, and outbound calls.
• Ability to negotiate with the customer to make a payment.
• Collecting data on the reason why they went DQ
• Able to use tools such as Zendesk, Asana, Google Drive, and email

Requirements
-At least 5 years of experience and expertise in handling US mortgage foreclosure and compliance tasks
-US collections experience or willingness to do collections
-Experience in financial services or related industries (mortgage delinquency, foreclosure and compliance)
-Superb communication, collaboration, and problem-solving skills
-Proficiency, speed, and accuracy in written communication
-Fluency, clarity, and good diction in English
-Great organizational skills & time management abilities
-Experience using customer communication and task management programs e.g. Zendesk Google Drive, and Email
-Ability to effectively interact with customers and internal stakeholders.
-Attention to detail and accuracy in documenting.
-Ability to work independently and handle a high volume of tasks.
-Bachelor's Degree or comparable work experience in financial services
-Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break time in between)
-Must live in the Philippines

Always include your CV link in your application. Only qualified candidates will be contacted.