Customer Service/Project Managment

**About Us:**

We’re a fast-growing high-ticket e-commerce company that specializes in [briefly describe your niche – e.g., premium outdoor equipment, luxury home goods, etc.]. Our mission is to deliver exceptional customer experiences while streamlining complex logistics and ensuring our clients receive only the best. As we grow, we're looking for a dedicated and detail-oriented Customer Service & Project Management Specialist to join our team.

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**What You’ll Do:**

- Deliver top-tier customer service via live chat, email, and phone with clarity, professionalism, and empathy
- Manage orders from initiation to delivery, ensuring smooth project execution and timely follow-ups
- Use CRM systems and Shopify to monitor and manage customer interactions and order flows
- Proactively troubleshoot issues and provide timely, accurate resolutions
- Coordinate with vendors, suppliers, and internal teams to ensure deadlines are met
- Own your responsibilities with minimal supervision, thriving in a remote work environment
- Maintain meticulous records and documentation for all customer and project interactions

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**What We’re Looking For:**

- **Flawless spoken and written English** – you must be articulate, clear, and professional
- **Highly organized** with a keen attention to detail – nothing slips through the cracks
- **Self-motivated and independent** – you’re reliable and don’t need to be micromanaged
- **Experience with** Shopify, CRM systems (like HubSpot, Gorgias, or similar), and live chat tools
- Strong interpersonal skills and a passion for helping people
- Proven experience in customer service or project coordination, preferably in an e-commerce or high-ticket environment

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**What’s In It For You:**

- **Opportunity for long-term growth** with a rapidly scaling company
- **Competitive compensation** based on experience and performance
- **Remote work** – enjoy the freedom to work from anywhere
- **Expert sales and product training** to help you excel and advance your career

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If you're passionate about customer experience, love keeping things organized, and are ready to be part of something big — we’d love to hear from you.

**To apply:** Send your resume and a short cover letter telling us why you’re the perfect fit!