Customer Service and Administration support

About Azura Jewelry:
Azura Jewelry is a dynamic e-commerce brand specializing in unique, nature-inspired jewelry. We pride ourselves on delivering exceptional customer experiences through precision, consistency, and a commitment to excellence. We’re looking for a candidate who thrives in structured, detail-oriented environments and is driven to execute established processes with accuracy and care.

Role Overview:
As a Customer Service Representative at Azura Jewelry, you will be the friendly, detail-focused voice of our brand. You’ll be responsible for managing customer inquiries across multiple channels—including email, phone, and social media DMs—while also handling order processing, insurance claims, and maintaining our Shopify product listings. This role is ideal for individuals who have a methodical, process-driven mindset and who take personal ownership of their tasks.

Key Responsibilities:

1. Customer Interaction:
- Respond promptly and courteously to customer inquiries via email, phone, and social media direct messages.
- Provide accurate product information, troubleshoot issues, and offer effective solutions to enhance customer satisfaction.

2. Order and Claim Management:
- Process orders efficiently, ensuring accuracy from placement to delivery.
- Handle returns, exchanges, and insurance claims according to company policies.

3. Product Listing Management:
- Create and manage product listings on Shopify, ensuring all information is precise and optimized for customer experience.

4. Issue Resolution & Documentation:
- Investigate and resolve customer complaints or issues, documenting each interaction meticulously.
- Maintain detailed records of all processes to ensure consistency and continual improvement.

5. Team Collaboration & Continuous Improvement:
- Work closely with other teaUpgrade to see actual infombers to maintain a seamless customer experience.
- Provide insights and suggestions to refine our processes and elevate service quality.

Who You Are:

- Detail-Oriented & Process-Driven: You thrive in environments where accuracy and structure are paramount.
- Analytical & Methodical: You enjoy following and improving established procedures, ensuring every task is completed with precision.
- Reliable & Accountable: You take personal ownership of your work and are committed to maintaining high standards.
- Great Communicator: You can effectively engage with customers and teaUpgrade to see actual infombers, ensuring clear, thoughtful communication.

Qualifications:

- Proven experience in customer service, preferably in an e-commerce or retail setting.
- Familiarity with Shopify or similar e-commerce platforms.
- Experience managing customer interactions via social media platforms (e.g., Instagram DMs, Facebook messages) is a plus.
- Excellent written and verbal communication skills with high attention to detail.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Experience handling insurance claims is a bonus.

What We Offer:

- A supportive, team-oriented environment where precision and reliability are celebrated.
- Competitive salary and benefits package for full time employees, which includes unlimited paid personal leave, 13-month salary, 3K PHP/m electricity bill subsidiary from Mar- Jun, birthday celebrations, annual retreat, Free Macbook Air when you hit 3 year with us, quarterly team dinner)
- The chance to be part of a creative, fast-growing brand that values process-driven excellence.
- If you are a detail-oriented, process-focused professional who enjoys bringing structure and reliability to every task, we’d love to hear from you!

How to Apply:
Please send your resume and a brief cover letter detailing your relevant experience to Upgrade to see actual info with the subject line “ 250222"

Azura Jewelry is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.