Customer Service VA / Job Dispatcher

We seek an experienced Customer Service VA / Job Dispatcher to join our team. The ideal candidate will have extensive experience in customer service and job scheduling.

Key responsibilities:
- Capture every lead into CRM as a customer from various platforms
- Input the contact details correctly
- Gather as much information as you can and put it on the job for the technician
- Schedule jobs to technicians 3 days in advance
- Follow-up job orders and work schedules,
- Stay in touch with all parties to make sure we provide the very best most reliable service possible
- Know and understand the priority level of each job so that they are scheduled in the right order
- Ensure all job information is clearly written out in the technician's notes
- Perform ad-hoc admin tasks as directed by the management team

Qualifications:
- At least 2 years experience in providing customer support including service scheduling
- Exceptional communication and Interpersonal skills
- Great attention to detail, analytical and problem-solving skills
- Multitasking, time-management and organizational skills
- Technical skills to use CRM, email, chat software programs, etc.
- Familiarity with "Service Titan" CRM is a plus and will be highly considered

To apply, please provide a link to your updated CV and a short video introduction (2 minutes or less) of yourself and your related experience.