Customer Service & Training Specialist – Web-Based Software

Key Responsibilities:
Deliver outstanding customer service via phone and email, ensuring users receive clear and professional support.
Conduct individual and group training sessions to help users navigate and maximize our software.
Create and update training materials, user guides, and documentation for customer education.
Troubleshoot and resolve technical issues efficiently, providing step-by-step guidance.
Follow up on customer inquiries, ensuring timely status updates and resolutions.
Develop a deep understanding of our software to provide expert-level support.
Collaborate with internal teams to enhance the user experience and improve support processes.
Required Qualifications:
Fluent in English, with strong verbal and written communication skills.
Experience in customer service, technical support, or user training.
Proven ability to lead training sessions (individual or group) with confidence and clarity.
Strong computer skills, including proficiency in Excel and Word, with fast and accurate typing.
Excellent problem-solving abilities and a proactive approach to issue resolution.
Highly organized, detail-oriented, and adaptable in a fast-paced environment.
Passion for technology and learning new software.