Customer Service Specialist

Do you have a talent for providing professional and friendly customer interactions in Dutch? Mousify, a fast-growing e-commerce store specializing in premium beauty products, is looking for a proactive and communicative Customer Service Specialist to strengthen our existing team. If you're a team player and enjoy providing excellent support to customers across various platforms, we'd love to hear from you!

Key Responsibilities:
- Professionally responding to customer reviews on Trustpilot, Google, and comments on Facebook and Instagram in fluent Dutch (and other languages by using AI).
- Assisting the current customer service team in answering emails clearly, quickly, and helpfully.
- Handling disputes with professionalism and empathy, aiming to resolve issues efficiently and positively.
- Collaborating closely with other teaUpgrade to see actual infombers to ensure consistent, high-quality customer service.
- Identifying customer needs and providing feedback to improve our overall customer experience.
- Create reports on customer issues and report them to us.

Qualifications and Skills:
- Able to work with AI to provide support as if you are a native in the Dutch language.
- Previous experience in customer service, preferably within an e-commerce environment.
- Ability to handle customer feedback and disputes calmly and professionally.
- A proactive team player who collaborates effectively with colleagues.
- Basic familiarity with social media platforms (Facebook, Instagram) and review platforms (Trustpilot, Google).
- University degree preferred.
- Excellent organizational skills and attention to detail.
- Ambitious and a real teamplayer.

How to Apply

To apply, please send your CV and create a short introductory video via WhatsApp at ?Upgrade to see actual info?. Your video should start with: "Hey Moussie" and briefly introduce yourself, your experience in customer service, and why you're a good fit for this position.

We look forward to welcoming you to our team!