Customer Service |Shopify | Fashion Dropshipping

Dear,

We run an eCommerce dropshipping business with multiple stores in different countries.
We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication. So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:
- Shopify (Don't apply if you don't have hands-on experience with Shopify)
- Slack or Discord (communication channel)
- DeepL ( for translation)
- Ticketing software (For example: Zendesk / ReAmaze / Giorgas etc.)

Responsibilities:
- Handling customer complaints.
- Reporting on refunds/complaints.
- Responding to customer emails regarding refunds, tracking numbers, FAQs.
- Contributing to our documentation and improving our support processes.
- Respond to all customer inquiries in a timely and accurate manner.
- We maintain an ETA of 12 hours so you must reply to the emails within this timeframe.
- Demonstrate a high level of professionalism at all times.

We will provide you with:
- $3 a hour
- Video training
- SOP to follow
- Access to the Lead customer support to answer all your questions.

Applicant needs to:
- Speak fluent English both written and verbally.
- Be available for weekly team calls.
- Must be organized, motivated, and willing to learn and grow.
- Available to join immediately.
- Be available 7 days a week.

REQUIRED QUESTIONS TO ANSWER:
- Do you have experience with Shopify? If so, where did you learn it?
- Do you have experience with ticketing software? Which one, and for how long?
- Do you have experience with customer service in the dropshipping fashion industry, including handling partial refunds?
- Do you have experience dealing with disputes on Shopify and PayPal?
- Which other dropshipping-related tasks do you have experience with?
- Do you have experience translating emails? If so, which languages?
- Are you available 7 days a week? (If not, please do not apply.)
- Do you agree to a rate of $3 per hour?

REQUIRED TASK TO DO:
- Send your CV (it should be up to date till 2025)

To ensure that the applicants read the description precisely, we want you to start the application with “434”.
Ideally, you'll have some experience with customer support, but ultimately, we want to work with someone who loves helping people and is interested in handling customer support issues.

Thank you.

Tariq