Customer Service Resolution Specialist FULLY REMOTE - FULL TIME

Eniva Health, a leading innovator in advanced nutritional supplements, is thrilled to announce an opportunity to join our team as a Customer Service Resolution Specialist!

What’s in it for you...
At Eniva, we believe customer care is the heart of our mission to promote health and wellness. Joining our team means being part of a family that values positivity, personal growth, and building meaningful connections with our customers. Here's what you can expect:
- Growth Opportunities: This role is more than just a job; it’s the first step toward a thriving career. With us, the sky’s the limit!
- Training and Support: We’ll equip you with everything you need to succeed - from training on our products to the tools that will help you shine.

What your career here looks like...
As a Customer Service Resolution Specialist, you’ll be the voice of Eniva Health. You’ll engage with our customers to ensure their needs are met and their concerns resolved with care and professionalism. This is a relationship-focused role that goes beyond just answering questions - it’s about leaving a lasting positive impression with every interaction.
We’re looking for someone who is:
A natural relationship builder who genuinely enjoys connecting with others.
A problem solver with a sunny, solution-focused attitude.
A high performer who thrives in a fast-paced environment and consistently delivers results.
Passionate about customer service and creating “WOW” moments for our customers.

What’s needed from you...
In this role, you will:
Provide exceptional customer service by responding to inquiries via phone, email, and chat with professionalism and empathy.
Actively listen to customers, understand their needs, and resolve issues with a can-do attitude.
Build strong, lasting relationships with customers by going the extra mile to deliver personalized care.
Serve as a product expert, educating customers on Eniva Health’s offerings and helping them find the solutions that best meet their health and wellness goals.
Handle complaints and feedback with grace and positivity, turning potentially challenging situations into opportunities to delight customers.
Collaborate with internal teams to address complex inquiries and improve processes.
Accurately document all customer interactions in our CRM system to ensure seamless follow-up and service continuity.
Monitor trends in customer concerns and share insights with leadership to help enhance the overall customer experience.

About you...
We’re looking for someone who is:
Energetic and positive: Your cheerful demeanor is infectious, and you brighten everyone’s day.
Empathetic and patient: You care deeply about people and are always ready to lend a listening ear.
Resourceful and proactive: You take initiative to solve problems and find creative solutions.
Detail-oriented and organized: You can juggle multiple tasks without letting anything fall through the cracks.
A great communicator: You’re articulate, professional, and can adapt your tone to fit the customer’s needs.
Tech-savvy: You’re comfortable with modern tools like CRMs and chat platforms, and you learn new systems quickly.

You need to have...
At least 2 years of experience in customer service or a related role.
A proven track record of handling customer concerns with grace and professionalism.
Strong written and verbal communication skills in English.
High-speed internet and a reliable backup power source (this is a remote position).
A distraction-free, professional workspace at home.
Preferred (but not required):
Experience in health and wellness, e-commerce, or supplements industries.
Experience with Gorgias, one of the leading customer experience platforms for ecommerce stores.

Pay and benefits...
Starting pay: $5/hour
Opportunities for growth and advancement within Eniva.

Work hours...
This is a full-time role (40 hours/week). You must be available to work from 8:00 AM to 4:00 PM US Central Standard Time to ensure consistent communication with customers and the team.

How to apply...
If you’re a people person with a passion for solving problems and making others happy, we’d love to hear from you!
To apply, send us your resume and a short cover letter explaining why you’re the perfect fit for this role to hiring@peoplewise.co. At the top of your cover letter, include the phrase: “Positive Energy Starts Here.”

Let’s build something amazing together!

Lauren M.
Eniva Health