Customer Service Representative (Virtual Assistant)

Company: Heating and Air Conditioning/Plumbing Company
Position: Customer Service Representative (Virtual Assistant)

Are you a friendly, detail-oriented professional with a passion for helping customers? Our Heating and Air Conditioning/Plumbing company is seeking a Customer Service Representative (Virtual Assistant) to join our team. This is a full-time, remote position for someone who excels in communication and enjoys providing exceptional customer support.

Key Responsibilities:
- Handle inbound customer calls, providing assistance and resolving inquiries professionally.
- Follow established communication protocols to ensure consistent and high-quality interactions.
- Use CRM systems to update and maintain accurate customer records.
- Coordinate with dispatch to schedule services and ensure timely responses to customer needs.
- Use a headset to ensure clear and effective communication during calls.

Hours:
30-40 hours per week.
Includes 3 weeks of training (1.5 hours/day).

Preferred Experience:
- Experience in the HVAC/Plumbing industry is a plus but not required.

What We’re Looking For:
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in using CRM systems or similar platforms.
- A customer-focused mindset with a professional and friendly demeanor.
- Reliable internet connection and a quality headset for clear communication.

If you’re ready to join a dynamic team and provide top-notch service to our customers, we’d love to hear from you!

How to Apply:

Please submit your resume, portfolio, and a brief video introduction explaining why you’re a perfect fit for the role, or you can send it directly to Upgrade to see actual info look forward to hearing from you!