Customer Service Representative (E-commerce)

We are a fast-growing e-commerce brand specializing in natural products, and we are looking for a Customer Service Representative to join our team! If you have excellent communication skills, attention to detail, and a passion for helping customers, we’d love to hear from you.

Job Responsibilities:
- Respond to customer inquiries via email, chat, and other platforms
- Track and manage customer support tickets, ensuring timely resolution
- Process order modifications, including address corrections and cancellations
- Investigate and resolve delivery issues by coordinating with shipping carriers
- Provide friendly and professional support to customers regarding product inquiries, policies, and order statuses
- Document and improve customer service processes as needed

Qualifications:
- Fluent in English (written and spoken)
- At least 1 year of customer service experience (E-commerce experience is a plus)
- Familiarity with customer service platforms (Zendesk, Gorgias etc..)
- Familiarity with e-commerce platforms (Wix, Shopify, Etsy, Amazon, TikTok Shop)
- Familiarity with shipping platforms (ShipStation, Shipbob)
- Ability to multitask and work independently
- Strong problem-solving skills and attention to detail
- Reliable internet connection and a quiet work environment

Compensation & Work Schedule:
- Competitive salary based on experience
- Full-time position (40 hours per week)
- Flexible schedule but must be available during peak support hours (to be discussed)
- Bonuses

How to Apply:
To verify that you are qualified and not mass-applying, please answer the following questions when submitting your application:

Why are you interested in this role, and what makes you a good fit?

Have you worked in customer service before? If so, describe your experience.

What customer service tools have you used?

What e-commerce platforms have you used?

Do you have experience with using ShipStation?

A customer reports that their order was delivered, but they did not receive it. How would you handle this situation?

What are your internet speed and setup for working remotely?

Do you have another full time job?


Applications without answers to these questions will not be considered.

We look forward to your application! ????