Customer Service Representative

Job Description:

As a Customer Support Virtual Assistant, you will be the frontline of communication with our customers, ensuring their satisfaction and support through various channels. Your role is crucial in maintaining our reputation for outstanding customer service and support.

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Responsibilities:

Respond to customer inquiries in a timely and accurate manner via email, chat, and phone.
Provide product and service information to customers and identify upselling opportunities where appropriate.
Resolve customer complaints and issues with a focus on customer satisfaction.
Maintain a detailed record of customer interactions, transactions, and feedback.
Collaborate with the support team to improve overall customer experience and support processes.
Stay updated on product features, services, and company policies to provide accurate information to customers.
Assist in creating and updating FAQs and support documentation.
Requirements:
Proven experience in customer service or as a virtual assistant.
Excellent communication skills, both written and verbal, with the ability to convey information effectively.
Strong problem-solving skills and the ability to think on your feet.
Familiarity with CRM systems and practices.
Ability to work independently with minimal supervision in a remote environment.
Proficient in using computers and software such as MS Office, email, and chat applications.
A positive attitude and strong work ethic, with a commitment to continuous improvement.
High school diploma; further education or certification in customer service or related field is a plus.

Benefits:

Competitive salary and performance incentives.
Flexible working hours and the ability to work remotely.
Opportunities for professional development and career growth.
A supportive and inclusive team environment.