Customer Service & Phone Support for Health Insurance Broker in the USA

We are a fast-growing independent health insurance brokerage committed to helping our clients with personalized health and life insurance solutions. Our mission is to guide clients through their insurance options with expertise, integrity, and exceptional service. We are seeking a Customer Service Representative to be the daily point of contact for our clients. The ideal candidate The ideal candidate is highly proficient in English, with excellent communication skills and a minimal accent, as well as personable, self-motivated, and genuinely committed to helping others.

Summary
As a Customer Service Representative at Jersey Senior Advisors, you will play a key role in supporting our clients, answering inquiries, and providing essential information about our services. You will help clients navigate their insurance options with clarity and confidence, ensuring they receive the highest level of service and support.

Responsibilities:
• Answer phone calls and respond to customer inquiries professionally and efficiently.
• Resolve customer complaints and address any issues or concerns.
• Educate clients on various insurance options and help them choose appropriate coverage.
• Maintain detailed and accurate records of customer interactions.
• Contact carriers and handle client enrollments.
• Schedule and manage appointments using provided tools or software.

Qualifications:
• High school diploma or equivalent (college degree preferred).
• Ability to work well in a team environment and manage high-volume workloads.
• Preference for applicants with experience in Medicare, health insurance, or medical terminology.
• Bilingual skills (e.g., Spanish) are a plus.

Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving and prioritization abilities.
• Keen attention to detail.
• Outgoing, positive, and customer-focused with well-developed soft skills.

Why Join Us?
• Be part of a supportive and growth-oriented team.
• Opportunity to make a meaningful impact on clients' lives.
• Competitive compensation and potential for career advancement.

How to apply:
Please submit your resume and a brief voice recording introducing yourself and telling us why you are the best candidate.
NO APPLICANTS WILL BE CONSIDERED WITHOUT A VOICE RECORDING AND RESUME.