Customer Service Manager for AU E-commerce

We’re Hiring: Customer Service Manager! Be Part of Our Growing Team!

Fun, Friendly, and Fruitful Work Environment Awaits You

We are an Australia-based e-commerce store on a mission to save funky fruits and veggies that don’t meet the perfect standards of major supermarkets. If you have a passion for customer service, leading a team, and making a meaningful impact, we’d love to have you on board!

What You’ll Do:

- Lead and manage our customer service team to deliver outstanding support across multiple channels (email, chat, social
media, etc.)
- Develop and implement customer service strategies to enhance customer satisfaction and loyalty
- Handle complex or escalated customer inquiries with a professional, empathetic approach
- Monitor customer service performance and provide guidance to ensure efficient and positive resolutions
- Work closely with the marketing and operations teams to ensure seamless communication and resolution of customer
concerns
- Track performance metrics to identify areas for improvement and implement effective solutions
- Continuously identify opportunities for improving our customer service processes and team development

What We’re Looking For:

- Available to start ASAP
- Can work weekends if needed
- No other work commitments
- Owns a laptop/PC with a strong, reliable internet connection (at least 20 MBPS)
- Proficient in Google Sheets/Excel
- Proven experience in customer service management or leadership
- Excellent written and verbal English communication skills
- Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities
- Strong problem-solving skills and the ability to think quickly on your feet
- Previous experience with e-commerce platforms (e.g., Shopify) is a plus
- Experience with customer service software, analytics, and scheduling tools is a bonus

What We Offer:

- Pay: $1,000 - $2,000 AUD per month (paid weekly)
- A supportive, fun, and positive work environment
- A chance to lead a growing team and make a real difference in our customer experience

If you're passionate about customer service, leading teams, and ensuring an exceptional experience for every customer, we’d love to hear from you!

To begin your application, please fill out this Google Form: Upgrade to see actual info

Please don’t apply if you don’t have experience. Only applications through our Google Form will be considered.

Check our website: Upgrade to see actual info/