Customer Service Manager

Responsibilities:
1. Lead the establishment and management of a new customer service team, from initial stages to full operation.
2. Develop and implement strategies to ensure the team meets and exceeds performance targets.
3. Responsible for managing customer service team members, including scheduling, work assignments, and employee training.
4. Manage all aspects of the site, including facilities, equipment, and resources.
5. Recruit, train, and supervise team members to ensure high performance and engagement.
6. Address all team-related issues and provide necessary support and guidance.
7. Collaborate with internal stakeholders to align team goals with company objectives.
8. Monitor and report key performance indicators to senior management.
9. Ensure compliance with company policies and procedures.

Requirements:
1. Experience in team management, preferably in customer service or BPO environments.
2. Strong leadership skills to motivate and inspire the team.
3. Excellent communication and interpersonal skills.
4. Problem-solving and decision-making abilities.
5. Ability to work effectively in a fast-paced and dynamic environment.
6. Familiarity with relevant software and tools for team management and reporting.