Customer Service Associate

***Must provide resume when apply***

APEC (Advanced Purification Engineering Corp.) is a leading solution provider for premium drinking and filtration systems in the United States. With more than 25 years of industrial experience and a loyal customer base that spans the globe, we are proud of our reputation for the highest quality water filtration systems and services that we provide.

Having been an expert in reverse osmosis water filtration field, APEC continuously drives innovation in the product category to make them appealing to end consumers in a fresh light. In addition, we are pleased to become a part of Culligan family in 2021, which will further strengthen our commitment: bringing clean and healthy water to you, whether you are at home, in the office or on the go.

Our Customer Service Associates are responsible for delivering exquisite customer service and technical support to our customers through phone, email, and chat system.

The primary responsibilities are:

• Process in-bound/outbound calls, emails, and written correspondence regarding water purification products
• Assist with out of stock, on hold, and payment verification, etc.
• Assist with mediation support and recommendations for minor complaints.
• Serve as a quick-response resource to end users for urgent service-related assistance needs
• Provide additional support to customer service teammates and management ensuring smooth daily operations of service department
• Other duties as assigned

Requirements:

• Fluent in English on Speaking, Reading, and Writing REQUIRED
• 2 years of remote working experience REQUIRED
• Enjoy working and helping people
• Highly skillful with MS Word, Excel, and Outlook (compatible email)
• Experience in Amazon or online customer support
• 2 years of product service experience preferred