Customer Order Dispatcher / Accounts Receivable

Customer Order Dispatcher / Accounts Receivable
Location: Offsite servicing Australia
Employment Type: Full-time
Work Hours: 9:00 AM – 5:00 PM (AEST)
Job Overview:
We are looking for a highly organized and detail-oriented Customer Order Dispatcher / Accounts Receivable to join our team. The ideal candidate will be responsible for managing customer orders, coordinating freight bookings, processing invoices, and ensuring timely dispatch of goods from our warehouse to customers across Australia. This role requires excellent communication skills, proficiency in CRM and accounting software, and a strong understanding of logistics and stock management.
Key Responsibilities:
• Order Processing: Accept and process customer orders efficiently, ensuring accuracy and completeness.
• Freight Coordination: Book shipments with freight companies, ensuring the most cost-effective and timely deliveries.
• Invoicing & Accounts Receivable: Generate and send invoices via QuickBooks, follow up on payments, and maintain accurate financial records.
• Documentation & Compliance: Prepare packing lists, shipping documents, and other necessary paperwork to accompany goods.
• Stock & Inventory Management: Work closely with the warehouse team to track stock levels and coordinate shipments.
• CRM & Software Utilization: Use Upgrade to see actual info, QuickBooks, and other relevant tools to manage orders and maintain customer records.
• Customer Service: Provide professional and timely support to customers, addressing inquiries and resolving any order-related issues.
• Payment Follow-ups: Ensure timely collection of payments and manage outstanding invoices in collaboration with the finance team.
Key Requirements:
• Proven experience in order dispatch, accounts receivable, or logistics coordination.
• Proficiency in QuickBooks, Upgrade to see actual info, and other CRM or accounting software.
• Strong written and spoken English skills.
• Knowledge of freight and logistics operations.
• Attention to detail with excellent organizational and multitasking skills.
• A proactive approach with a strong work ethic, reliability, and loyalty.
Why Join Us?
• Be part of a respectable and growing company which is human-focused serving businesses across Australia.
• Work in a collaborative and professional environment.
• Competitive salary and career growth opportunities.

Application Guide
The candidate must include a resume and a personalized cover letter that highlights:
• Relevant experience in customer order management, logistics, or accounts receivable.
• Familiarity with QuickBooks, freight coordination, and stock management.
• Strong attention to detail, communication skills, and problem-solving abilities.
• Examples of previous roles where they demonstrated reliability, efficiency, and professionalism.