Customer Management Representative

WE’RE HIRING: CUSTOMER MANAGEMENT SUPERSTAR!
Are you the kind of person who LOVES building connections and creating unforgettable customer experiences?
Do you thrive on staying organized, solving problems, and ensuring every customer interaction is seamless?
If this sounds like you, we WANT you.

ABOUT THE ROLE
We’re Surepaint™—an ambitious painting company shaking up the industry with innovative processes and customer-centric solutions. To deliver world-class experiences, we need YOU to manage our customer relationships like a pro.
As a Customer Management Representative, you’ll be the dedicated point of contact for our customers—the rockstar who ensures their journey with Surepaint™ is smooth, enjoyable, and hassle-free. From qualifying leads to project updates and post-completion check-ins, you’ll play a vital role in driving customer satisfaction, loyalty, and growth.

WHAT YOU’LL DO
* Manage Leads: Qualify inquiries, schedule appointments, and ensure customers feel supported from the first call.
* Customer Onboarding: Guide new customers through project kickoffs, set clear expectations, and keep communication flowing.
* Project Updates: Act as the go-to liaison for project updates, timelines, and addressing any concerns.
* Problem Solver Extraordinaire: Collaborate with our team to resolve issues and ensure every project runs smoothly.
* Customer Retention: Keep the conversation going post-project—build loyalty, re-engage past customers, and promote future services.

WHO YOU ARE
* A Relationship Builder: You’re a natural at connecting with people and making them feel valued.
* An Organizational Guru: You excel at juggling tasks, prioritizing, and staying on top of every detail.
* A Problem-Solving Pro: You stay cool under pressure and find creative solutions to challenges.
* A Communication Ace: You’re confident, professional, and clear in every interaction—whether it’s via email, phone, or video.
* Tech-Savvy: You’re comfortable navigating CRM systems and adapting to new tools.

WHY WORK WITH US?
* FLEXIBILITY: Work remotely, full-time, with a schedule of Saturday to Wednesday, 11 AM to 7 PM AEST.
* IMPACT: Your role directly shapes the customer experience and contributes to Surepaint’s success.
* GROWTH: We’re scaling FAST, and you’ll have opportunities to grow with us.
* TEAM CULTURE: Join a passionate, supportive team that values your input and expertise.

READY TO JOIN US?
If you’re ready to take customer management to the next level, APPLY NOW! This is your chance to be part of a team that’s setting the standard for excellence in the painting industry.

Don’t wait—let’s create incredible customer experiences together. Send your application here -> https://forms.gle/zKP6HRdSrnCXstye7