Customer Experience Professional

Join One of Australia’s Fastest Growing Modern Furniture Brands!
At Life Interiors, we’re passionate about making great design accessible to all. As one of Australia’s most rapidly expanding homeware and furniture brands, we’re committed to delivering exceptional experiences—for both our customers and our team.

The Role:
As the Customer Experience Professional, you will be responsible for managing customer interactions post-purchase. The ideal candidate is highly resilient, remains focused under pressure, demonstrates empathy, and excels at turning challenging situations into positive outcomes. Additionally, they should have a keen eye for detail and quickly adapt to processes and systems.


What you’ll be doing:
*Assisting the customer in processing credits, refunds, returns and new orders.
*Helping manage the queues and resolving customer complaints in a timely & effective manner.
*Being a customer advocate.
*Tracking & tracing of orders, returns, warranty claims & general order queries.
*Working in a fast paced, solution oriented environment
*Comfortable with attempting to save order cancellations via effective negotiation & influencing skills.
*Working closely with teams to find solutions for our customers.


What we are looking for:
*Minimum of 5 years of experience working as a Customer Service Representative (International Voice Account)
*Team Leader, Subject Matter Expert and/or Senior QA experience highly regarded
*EXCELLENT English communication skills (oral and written)
*Excellent Computer Skills and ability to navigate complex ERP systems
*Attention to Detail is a must
*Dedicated and quiet work space at home
*Fast and Reliable Internet Connection with Back-up internet
*Own equipment (at least i3 with 2.0GHz)
*Headset with Noise Cancellation feature
*No babysitting during work-hours (exceptions at times allowed)
*Willing to work in a FULL-TIME POSITION (no part-time job available)
*Must be residing in the Philippines.


What We Offer:
*Salary: 35k-40k, depending on your skills and experience
*13th-month performance based bonus
*Annual performance based salary increase
*HMO for you + 1 Free Dependent after 6 months
*10 days Vacation Leave
*5 days Sick Leave
*3 days extra PTO (holiday seasons)
*8 hours; Fixed Morning Shift
*Permanent Work From Home Setup


For interested applicant, kindly fill out the application form:
https://form.asana.com/?k=zLdqBdvRPLt5qwEBbrrYEA&d=181946877885