Customer Experience Manager

We are seeking a highly skilled and experienced virtual Customer Success Manager / Customer Experience Manager to join our team. The ideal candidate will play a critical role in ensuring excellent customer experiences by managing customer inquiries, scheduling appointments, and optimizing processes. This role requires proficiency in Go High Level (GHL) and a solid background in Customer Success or Customer Experience Management.

HOW TO APPLY: Please send us the following vie message if you want to apply.
1) Link of your updated Resume (Please make sure that your resume is downloadable and can be accessed)
2) Portfolio of your work and completed campaigns
3) Link of your voice recording (You may use Vocaroo for this)
4) Responses to below questions

NOTE: Submissions without resumes and voice recordings will not be processed.

Customer Experience Manager / Customer Success Manager Experience (number of years):
What companies did you work with?:
Rate your proficiency in GHL proficiency from 1-10, with 10 being the highest:
Rate your English speaking from 1-10, with 10 being the highest:

Key Responsibilities:
Handle customer-related inquiries with professionalism and efficiency.
Manage inbound and outbound calls, ensuring prompt and accurate communication.
Schedule and set up appointments for clients and team members.
Utilize Go High Level (GHL) to manage customer interactions, set up automations, and improve workflow efficiency.
Streamline processes to enhance the Customer Service Team’s performance and ensure seamless operations.
Act as the first point of contact for calls received through GHL, providing exceptional service.

Qualifications:
Proven experience in Customer Success Management or Customer Experience Management.
Proficient in using Go High Level (GHL) for customer management and automation setup.
Exceptional oral and written communication skills, with a neutral or zero accent.
Strong organizational skills with the ability to prioritize and multitask effectively.
A proactive approach to identifying and implementing process improvements.
Ability to work independently while maintaining collaboration with the team.
Prior experience in managing customer inquiries and appointment setting.
Familiarity with customer service workflows and automation tools.