Client Success Virtual Assistant (Real Estate)

EJF is a well established & a rapidly growing real estate property management company in the District of Columbia, seeking to hire a responsible, organized, detail oriented, and reliable Client Success Virtual Assistant to join our fun & hard working team.

Job purpose :

The Client Success Assistant supports the Director of Client Success by ensuring smooth operations across multiple communities, with a particular focus on monitoring at-risk properties and assisting with transitions, meetings, and success plans. This role involves close coordination with internal teams and community boards to deliver top-tier client satisfaction.

Duties and responsibilities:
• Monitor and Update the Watchlist Tracker.
• Assist in the Creation and Execution of Client Success Plans.
• Monitor Community Manager Transitions.
• Attend Board Meetings and Check-Ins.
• Coordinate the Execution of the 90-Day Transition Plan.
• Assist in Post-Mortem Exit Analysis.
• Creation of Playbooks and Resource Materials.
• Follow-Up with Internal Teams.
• Assist in Resolving Client Issues.
• Assist in Process Improvement and Documentation.
• Monitor Progress on Success Plans and Transitions.
• Support in Tracking Metrics and Reporting.
• Contribute to Departmental Initiatives.
• Other duties that may be assigned from time to time.

Qualifications :
• Property Management Experience preferred but not required
• Client Relation Management
• Customer Service
• Interpersonal Skills
• Technical proficiency
• Client-Centric Approach
• Data Analysis and Reporting

If you have the experience, and if this opportunity interests you, here is how to apply:

1. Please check out website: www.ejfrealestate.com
2. Send me an email attachment with your updated resume in PDF format (NO LINKS, please).
3. Send me a link to of your video recording introducing yourself, an overview of your experience, and why are you looking for new opportunities.
3. Please inclicate that you're comfortable with $6 USD per hour.

Kindly send your application to christine.ledesma@ejfrealestate.com. On the subject line, kindly indicate the position Client Success Virtual Assistant - your name.

*Applicants who will apply through onlinejobs.ph will not be considered. Applicants who DOES NOT follow the instructions indicated will be automatically rejected without notice.