Client Success Virtual Assistant (Real Estate)

*KINDLY READ THE INSTRUCTIONS CAREFULLY BEFORE YOU APPLY. MAKE SURE YOU SEND THE COMPLETE REQUIREMENTS. CANDIDATES WHO WILL NOT FOLLOW INSTRUCTIONS WILL BE AUTOMATICALLY REJECTED WITHOUT NOTICE. DO NOT APPLY IF YOU HAVE OTHER JOBS.*

EJF is a well established & a rapidly growing real estate property management company in the District of Columbia is seeking to hire a responsible, dynamic, organized, detail oriented, and reliable Client Success Virtual Assistant to join our fun & hard working team.

Job purpose :

The Client Success Assistant supports the Director of Client Success by ensuring smooth operations across multiple communities, with a particular focus on monitoring at-risk properties and assisting with transitions, meetings, and success plans. This role involves close coordination with internal teams and community boards to deliver top-tier client satisfaction.

Duties and responsibilities:
• Monitor and Update the Watchlist Tracker.
• Assist in the Creation and Execution of Client Success Plans.
• Monitor Community Manager Transitions.
• Attend Board Meetings and Check-Ins.
• Coordinate the Execution of the 90-Day Transition Plan.
• Assist in Post-Mortem Exit Analysis.
• Creation of Playbooks and Resource Materials.
• Follow-Up with Internal Teams.
• Assist in Resolving Client Issues.
• Assist in Process Improvement and Documentation.
• Monitor Progress on Success Plans and Transitions.
• Support in Tracking Metrics and Reporting.
• Contribute to Departmental Initiatives.
• Other duties that may be assigned from time to time.

Qualifications :
• Property Management Experience preferred but not required
• Client Relation Management
• Customer Service
• Interpersonal Skills
• Technical proficiency
• Client-Centric Approach
• Data Analysis and Reporting

If you have the experience, and if this opportunity interests you, here is how to apply:

1. Please check out website: www.ejfrealestate.com
2. Send me an email attachment of your updated resume in PDF format (NO LINKS, please).
3. Send me a link to of your video recording introducing yourself, an overview of your experience, and why are you looking for new opportunities.
3. Please inclicate that you're comfortable with $6 USD per hour.

Kindly send your application to christine.ledesma@ejfrealestate.com. On the subject line, kindly indicate the position Client Success Virtual Assistant - your name.

*Applicants who will apply through onlinejobs.ph will not be considered. Applicants who DOES NOT follow the instructions indicated will be automatically rejected without notice.