Client Success Specialist

Job Description: Client Success Specialist

Role Overview:
As a Client Success Specialist at JTS Vacations, you will be the client's primary point of contact, ensuring unparalleled satisfaction through personalized service. You will guide clients through our unique "3PEG" approach, providing a seamless and stress-free travel experience.

Responsibilities:
- Serve as the dedicated customer success manager for assigned clients.
- Manage the client journey: Pay, Plan, Pack, Educate, Go.
- Build long-term relationships with clients, understanding their travel preferences.
- Coordinate with travel advisors and suppliers to deliver bespoke travel experiences.
- Address and resolve client inquiries with professionalism and efficiency.
- Building travel proposals
- Contact vendors to create custom travel experiences
- Research travel destinations
- Answer calls from prospective clients and existing clients

Qualifications:
- Must-have: Exceptional communication skills, both spoken and written, customer-focused mindset, great attention to detail, and strong organizational abilities.
- Experience with either KEAP or Go High Level
- Nice-to-have: Experience in the travel industry or customer success roles.
- Must work Monday - Friday, 10 am EST to 6 pm EST
- Strong internet access

Experience:
- 2+ years in client-facing roles, preferably in travel, hospitality, or customer service.

Company Culture:
JTS Vacations values personalized service, attention to detail, and treating every travel experience as our own. We foster a collaborative and client-centered environment.

Benefits:
- Comprehensive training and development opportunities.
- Work as a contractor with flexibility and independence.

Application Process:
Submit your resume and a brief video statement on why you would be an excellent fit for this opportunity.