Client Success Manager

Company Overview
We are a full-service Digital Marketing Agency that specializes in Law Firm Search Engine Optimization, Web Design and Development, & Local Service Ads.

Our employees are our most valuable asset – a group of talented thinkers, dreamers, and doers who move the industry forward and provide our clients with impeccable service. Within our walls, you will find a one-of-a-kind culture that empowers the industry’s brightest individuals to do their best work. In this culture, individuals are encouraged to develop their professional goals further.

We’re looking for personable and effective communicators with extensive knowledge of the digital marketing industry. Marketing nerds that will be liaisons between our digital marketing agency and our law firm clients while executing internal project management tasks.

Must be a leader, self-starter, and thrive on efficiency. Successful candidates are extroverts who are highly organized self-starters excited to be a driving part of our agency’s growth. You should be driven to push work toward completion by understanding what the vision is, what the path is, and what success looks like for all clients, with an eye on all details.

About the role:

As a Client Success Manager, you’ll be the main point of contact between internal agency teaUpgrade to see actual infombers and agency clients.

-Be client-facing to speak to timing, deliverables, and metrics -- managing internal resources and ensuring projects stay on track with the timeline to meet the deadline.
-You will be nurturing client relationships, becoming a trusted advisor, and ensuring the communication and campaign delivery is flawless
-Coordinate and develop tasks, priorities, deliverables, and timelines with team stakeholders (internal and client) on a daily basis
-Lead and schedule necessary project-related meetings such as kickoffs, brainstorms, and reviews
-Taking ownership of your account performance, you’ll be forward-thinking in your approach.

Client Meetings and Communication:

-Manage a book of 25-30 clients.
-Ensure proactive and clear communication with clients and the team.
-Pre-schedule and conduct SEO/website design meetings.
-Follow up with clients for payments and unscheduled meetings.
-Send meeting recaps and follow-ups.

Client Retention:

-Maintain a 98% client retention rate YOY.
-Gather feedback and suggest improvements to processes.
-Meet with clients monthly to review progress, plan, & continuously build the agency-client relationship

Reporting and Analysis:

-Run and review monthly reports (SEO, PPC, ROI).
-Present data-driven insights (SEO vs. PPC, cost per lead).
-Send key report highlights to clients.

Project Management:

-Manage client tasks and projects in ClickUp.
-Assign and track new tasks after client meetings.

Collaboration:

-Discuss client strategy with the SEO Director on a bi-weekly basis.
-Attend weekly CEO/Operations meetings and bi-weekly teaUpgrade to see actual infoetings
-Send deliverables for client feedback and coordinate with the team.

Onboarding and Offboarding:

-Welcome new clients and schedule kickoff calls.
-Ensure proper setup of campaigns and strategies.
-Offboard clients, including surveys and communication.
-Guide clients to grant access to required tools (Google Analytics, GSC, etc.).

The ideal candidate has:

3 years of digital marketing experience (ideally in a client facing role at a marketing agency)
Confidence to work independently and efficiently over ZooUpgrade to see actual infoetings with clients to discuss marketing reporting.
Ability to thrive in a fast-paced, high-pressure environment.
Ability to multitask and manage time well, working on multiple projects/executions while maintaining the highest standard of quality
Take on a cool, calm, and collected approach to problem-solving
Basic understanding of SEO/Website knowledge

What we offer:

Competitive base salary + performance bonuses based on Key performance indicators
PTO paid time off
work-from-home job
Flexible working hours. You create your schedule based on the clients you’re working with.
We believe in having a career that fits your lifestyle—whether that means traveling the world with your laptop, or simply getting your laundry done between meetings, that’s what we’re all about.


Send your application here: Upgrade to see actual info