Client Success Manager

**Read** To apply, send your resume and portfolio to info@globaltizehiring.com with subject "Account Manager" - Our Onlinejobs inbox is not monitored
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Job Title: Client Success Manager
Location: REMOTE (U.S. hours)
Employment Type: Part-time (10hrs/week)

About the Role
We are looking for a dedicated Client Success Manager to join our Fintech team and serve as a trusted partner to our clients. In this role, you will ensure clients achieve their desired outcomes with our products or services, driving satisfaction, retention, and growth. The ideal candidate will have excellent interpersonal skills, a strategic mindset, and a passion for solving problems collaboratively.

Key Responsibilities
- Serve as the main point of contact for a portfolio of clients, developing strong, trusted relationships.
- Onboard new clients and ensure a smooth transition from sales to success management.
- Proactively monitor client health, identifying opportunities to enhance engagement and satisfaction.
- Collaborate with internal teams (e.g., product, sales, support) to address client needs and resolve issues promptly.
- Identify opportunities for upselling or cross-selling based on client goals and challenges.
- Provide regular updates and insights to clients through check-ins, reviews, and tailored reporting.
- Advocate for clients by sharing their feedback and influencing internal priorities to improve their experience.
- Drive client retention by understanding their goals and aligning them with the value of our offerings.

MUST haves:
- Excellent English, HD camera, and Crystal clear mic
- Proven experience in a client success, account management, or related role.
- Strong interpersonal and communication skills, with the ability to build rapport and trust.
- A proactive approach to problem-solving and client engagement.
- Familiarity with CRMs and spreadsheets
- Ability to analyze client data and metrics to recommend actionable solutions.
- Exceptional organizational skills with the ability to manage multiple clients and deadlines.
- A growth mindset with a commitment to delivering outstanding results.

Join Us
If you’re excited to make a meaningful impact on our clients’ success and grow your career in a supportive environment, we’d love to hear from you!

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**Read** To apply, send your resume and portfolio to info@globaltizehiring.com with subject "Account Manager" - Our Onlinejobs inbox is not monitored