Client Relations and Support Specialist

***Go to w w w. l e v e l. p h to submit your application***

About Us:


We’re Level, a fast-moving and fast-growing recruiting and staffing agency that connects work-from-home Filipinos (Virtual Assistants) with clients in the US. Our rapid growth has earned us a spot on Austin’s top 50 fastest-growing private companies. We attribute this success to prioritizing employee satisfaction, which in turn leads to satisfied clients. We value being dependable, relational, humble, and just. Our team is close-knit and dedicated to our mission, setting big goals both personally and professionally.


We are looking for a dynamic and experienced Client Relations and Support Specialist to join our team. This role is critical in ensuring our clients fully understand and appreciate the value of our services, maintain strong relationships, and consistently receive exceptional support. The ideal candidate will excel at fostering client loyalty, driving repeat and referral business, and addressing client needs with a positive, solution-oriented approach. This is not an entry-level position. 


What You’ll Do:
- Serve as the primary point of contact for clients, addressing their needs and concerns with professionalism and empathy.
- Educate clients about our services, ensuring they understand and appreciate the value we provide.
- Maintain and strengthen client relationships through regular check-ins, feedback sessions, and proactive communication.
- Resolve client issues promptly and effectively, turning potential negatives into positives.
- Work closely with the operations team to ensure seamless execution of billing, payroll, and support tasks.
- Collaborate with clients to gather testimonials, referrals, and online reviews.
- Develop and implement strategies to enhance client satisfaction and loyalty.
- Monitor and analyze client feedback to identify areas for improvement in our services.
- Assist in onboarding and offboarding clients and virtual assistants, ensuring a smooth and professional process.
- Manage and update the CRM system to ensure accurate client records and communications.


Qualifications:
- Proven experience in client relations, account management, or a similar role, preferably within the staffing or recruiting industry.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain relationships.
- Positive and solution-oriented mindset with the ability to handle challenging situations effectively.
- High emotional intelligence and resilience.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using CRM systems and other relevant software.

What Makes You a Great Fit:
- Demonstrated ability to drive practical results and efficiency in client management.
- A genuine interest in continuous learning and staying informed about industry trends.
- Proven track record of taking initiative and improving client processes.
- Ability to thrive in a dynamic, fast-paced environment while maintaining a focus on client satisfaction.
- Experience in handling multiple tasks and projects simultaneously with a high degree of accuracy.
- Strong problem-solving skills and the ability to think on your feet.

Schedule: M-F, 9:00 am - 6:00 pm CT (M-F, 11:00 pm - 8:00 am PHT)


What’s in it for You:
- Rate: 1700 USD/month
- Company-paid comprehensive HMO for you and a dependent - not just an allowance! Plus option to add additional dependents
- Life Insurance worth Php100k
- 10 paid company holidays off annually
- Unlimited personal paid time off, we won’t bother you on your time-off.
- Work from anywhere in the Philippines—remotely, no office, no commute.
- We genuinely care about your growth—both professionally and personally. We support each other’s goals, weekly check-ins, and offer opportunities to learn and grow along the way.
- Guaranteed pay on time, every time (3% higher exchange rates than most payment systems - we take care of transaction fees so you don't have to!
- Annual Year End Party!
- Immediate hiring process to start as soon as possible


What you need:
- Just like any job, you need to have the right tools to perform well. That being said, we need you to meet the following requirements to ensure success in this role:
- 1 main computer with at least core i5 processor
- A backup computer with at least core i3 processor
- Internet service provider with at least 10 mbps speed with no capping / data limit
- At least 5 mbps backup internet service
- An internet hub/cafe nearby that operates during your working hours

Other employment requirements:
- PhilHealth ID Number
- NBI Clearance

We’re looking for team players who take ownership and show up with their best every day. If that sounds like you, we’d love to hear from you!

***Go to w w w. l e v e l. p h to submit your application***