Circle Community VA & Customer Service Representative

We’re an online education company dedicated to empowering people to become smarter with their money, and we’re looking for a Circle Community VA & Customer Service Rep to to manage and grow our online community hosted on Circle.

The ideal candidate will have experience in community management (such as Circle. Skool, or Mighty Networks), content creation, and Customer Support administrative tasks, as well as excellent communication skills.

This role involves working closely with the team to create a vibrant, well-organized, and supportive community environment, so the ideal candidate will also have a passion for fostering online engagement!

**Note: Only applicants with VA/CSR experience in Circle, Skool or Mighty Networks will be considered**

Key Responsibilities include:

Community Management:
- Oversee daily operations within the Circle community platform.
- Engage with members by responding to comments, questions, and feedback in a timely and professional manner.
- Welcome new members and guide them through the onboarding process.
- Monitor community metrics (e.g., engagement rates, membership growth) and provide regular reports.

Content Creation & Curation:
- Develop engaging posts, discussions, and content to encourage participation and interaction.
- Assist in scheduling and organizing webinars, live sessions, and events for the community.
- Curate resources, FAQs, and guides tailored to the needs of community members.

Administrative Support:
- Manage and update the Circle platform, ensuring accurate content organization.
- Support membership management, including tracking renewals and troubleshooting access issues.
- Assist in managing community-related email communications and newsletters.

Strategy & Collaboration:
- Collaborate with the team to align community activities with overall business goals.
- Provide feedback and ideas to enhance the community experience.
- Research and implement best practices for community engagement and retention.

Customer Support:
- Respond promptly and professionally to customer inquiries via email and social media platforms across our brands.
- Provide accurate information about products, services, and content offered by the client.
- Monitor and manage customer comments and feedback on email and social media.
- Identify trends in customer inquiries and feedback and provide insights to improve our customer experience.
- Assist our social media team as and when needed in monitoring comments, creating resources and data entry tasks.
- Approving new members and ensuring that all posts and comments align with our community guidelines.
- Create customer service reports and data analysis to identify areas for improvement and make data-driven decisions to enhance our customer service experience and online communities.

Qualifications/Experience:
- Prior experience managing online communities, ideally on Circle or similar platforms (e.g., Skool or Mighty Networks).
- Background in virtual assistance, customer support.

Skills:
- Strong written and verbal communication skills.
- Familiarity with community management tools and basic analytics.
- Proficiency in organizational and multitasking abilities.
- Comfortable with technology and able to quickly learn new tools and platforms.

Personal Attributes:
- Self-motivated and able to work independently.
- Empathetic and personable, with a knack for building relationships.
- Creative thinker who can generate ideas to keep the community active and engaged.