Chargeback Specialist

Are you a seasoned dispute manager? Are you passionate about driving your team to success? Do you have an eye for taking customer feedback to potential points of improvement of the department and processes?

If you answer yes to these questions, then we want you to be in our team.

We are an 7-figure eCommerce holding company that has successfully scaled multiple stores in just two years! We’ve hit our $5m run rate in 2024, and we project to reach up to $10m in 2025…But there’s one thing stopping us.

We need a full-time Dispute Manager VA who will help us push our DM department even further.

Must have had past experience handling disputes on a variety of payment processors for 3+ years.

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We are looking to hire a new member to join our growing team. We would first start off on a trial basis, with the intention of transitioning you to a permanent role.

Advertise Platform:

Facebook
Instagram

Payment Processors:
Airwallex
PayPal

Website Platform:
Shopify (Funnelish)

Team Communication Tool:
Upgrade to see actual info

- Specialising in paid traffic
- We believe in investing in our people; resources, training, and more will be provided
- Work with an amazing team that is dedicated to supporting each other and growing together
- Competitive salary
- Permanent work from home
- Opportunity for long-term engagement & job security
- Opportunities for expansion of responsibilities & promotion into leadership roles subject to performance


WHAT WILL THIS ROLE INCLUDE?
- Replying to open on our Payment Processors
- Measure and monitor pesonal/team performance
- Identify and resolve bottlenecks and roadblocks that are preventing our business to move to the next level
- Push the team to continuously improve and adapt to the continually changing trends in customer experience

DOES THIS SOUND LIKE YOU?
- You have at least 3+ years of leading a team in customer experience
- You must have strong spelling, grammar and communication skills and are able to comprehend and respond to complex English statements and slangs
- You are meticulous and detail-oriented
- You are a self-starter and can work independently without supervision
- You are comfortable working with other people remotely
- You are open to change and feedback
- You are proactive and constantly finding new ways to improve your performance
- You take pride in the results that you deliver
- You will put in the extra effort to deliver desired results and KPI

If you are serious about this role, go to Upgrade to see actual info send me a video with your face telling me what makes you a good candidate for the job.

In your video also answer these three questions:
- What are the most important performance indicators in the Customer Experience team?
- How do you push struggling agents to improve their output?
- What is your strategy in manning/scheduling?

- Say the words "orange bamboo" at the end of your answer to the last question on your loom application.

Send your loom link at the end of your application.

If this sounds like you, we welcome you to apply!