Call Center Virtual Assistant: Weekly Pay & Growth Opportunities

Hi there!

We're searching for a highly motivated and detail-oriented Call Center Virtual Assistant to join our remote team.

This remote position offers an exciting opportunity for you to contribute to our client's success while enjoying the freedom and flexibility of a work-from-home lifestyle.

If you're passionate about helping others succeed and want to grow your career in a dynamic and supportive environment, then read on…


== WHY WORK WITH US ==

Make a Difference at Pro Sulum: An Award-Winning Company Where You Matter.

We're not just about accolades (like being on the Inc. 5000 list) - we're about empowering our team to create real impact. At Pro Sulum, your contributions matter, and your unique talents are valued. Join a company that fosters personal growth, celebrates individuality, and champions success for all.

-> Benefits:
* Competitive salary (Php 20,000 to Php 28,000) depending on experience
* Pay Increase Opportunity Every 6 Months
* Weekly Pay
* Paid Service Incentive leaves
* Monthly Incentives
* Referral Incentives
* Virtual Company Events
* Dynamic, fun, and supportive team
* Full-time role as an independent contractor (not BPO)
* Long-term opportunity with career growth and advancement


== THE POSITION ==

As the Call Center VA for our client who focuses on technology-enabled commercial real estate development, you’ll play a key role in the company’s objective to provide excellent customer service in leveraging technology to drive exceptional returns for investors, employees, and partners.

Your primary focus will be taking on customer service calls, sales inquiries, collections, online customer inquiries, and chat support. This is your chance to be a key player in helping our client provide outstanding customer support!

-> Requirements:
• Previous call center experience is essential.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and ability to think on your feet.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Positive attitude, empathy, and a strong desire to help customers.
• Must have flexibility to work in shifts, including weekends and holidays if required.
• Familiarity with Ring Central, CTM, CRM, Sitelink, Yelp, Crisp, and Swivl or similar tools is a plus.
• Available to work full-time (40 hrs/wk).
• Can work during standard US business hours.
• Fast, stable internet connection (Minimum download speed 5 Mbps)
• Working computer/laptop (Minimum Requirement: Processor - Intel i3 or equivalent, RAM - 4GB).
• Backup power source or work location for power outages.


-> Responsibilities:
Duties and Responsibilities include but are not limited to:

• Handling incoming calls for customer service, sales, and collections, ensuring inquiries are addressed promptly and professionally.
• Engaging with customers through various channels including phone calls, online inquiries, and chat support to provide assistance and resolve issues.
• Utilizing CRM software to manage customer information, track interactions, and ensure accurate documentation of customer interactions.
• Responding to customers' inquiries and reviews on online platforms such as Yelp, maintaining a positive online presence and addressing any concerns effectively.
• Collaborating with team members to optimize customer service processes and improve overall customer satisfaction.
• Using Sitelink and other tools to access customer data and information necessary for providing personalized assistance and support.
• Following up with customers who have left voicemails to address their concerns or provide further assistance as needed.
• Meeting or exceeding performance targets for customer satisfaction, sales conversion, and response time.



-> About You:
For this position, the successful candidate will have/be:

* High Attention to Detail: You are accurate, consistent, and thorough in your work.
* Dependable & Trustworthy: You complete tasks on time and follow through on your commitments.
* Resourceful & Proactive: You tackle challenges head-on and solve problems independently.
* Great Communicator: You excel in both written and verbal English communication.


== HOW TO APPLY ==

Ready to join us? Apply now and unlock your future with Pro Sulum!

If you are interested in this position and believe you have the qualities listed above to be successful, please complete this Google Form and FOLLOW THE INSTRUCTIONS carefully.

APPLY HERE >>> forms.gle/3ox2viomX9EkNML26

- More details will be provided as you progress through the hiring process.
- Be on the lookout for an email coming from the Pro Sulum Recruitment Team.
- We value your time and aim to respond within 48 hours after submitting the application.

Congratulations on taking the first step towards a rewarding career with Pro Sulum! We're excited to learn more about you and explore the possibility of you joining our team.