Call Center Data Analyst (WORK-ONSITE)

About Us

Welcome to LeadAdvisors where innovation meets excellence in the digital landscape. We specialize in two main areas: Business process outsourcing (BPO) and digital content marketing. Our expertise in BPO allows us to handle campaigns for brands across the United States, delivering exceptional results and driving growth for our clients.

In the digital space, we excel in content marketing, technical SEO, guest blogging, media outreach, conversion rate optimization, UX design, and sales funnel strategy. Our dedicated professionals tirelessly create and implement strategies that enhance our client's online presence, improve search engine visibility, and generate high-quality leads.

About the Job
We are looking for a Data Analyst who will be responsible of collecting, analyzing, and interpreting data to improve operational efficiency and customer experience. You will generate reports, track key performance indicators (KPIs), and provide insights to enhance call center performance. This role involves identifying trends, forecasting call volumes, and optimizing staffing levels. Additionally, they work closely with management to develop data-driven strategies for improve customer service and reduce costs.

Key Responsibilities:

Analyze call center data, including call volumes, handling times, and customer satisfaction metrics.
Develop reports and dashboards to track KPIs and performance trends.
Identify inefficiencies and recommend improvements in processes and workforce management.
Conduct root cause analysis for issues such as high call drop rates or long wait times.
Collaborate with stakeholders to provide actionable insights and support decision-making.
Ensure data accuracy and integrity by maintaining proper data management practices.
Requirements:

Strong analytical and problem-solving skills.
Proficiency in data analysis tools such as Excel, SQL, Python, or BI tools (Tableau, Power BI).
Experience with call center metrics and reporting.
Excellent communication skills for presenting findings to stakeholders.

NOTE: THIS IS A WORK ONSITE OPPORTUNITY IN QUEZON CITY METRO MANILA
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