CS Agent - Voice Support (AUTOMOTIVE INDUSTRY)

Company Description

Charm is a GTM company that works with clients in numerous industries and assists them by building and managing Customer Service, Sales, and Marketing teams. With more than 5 years of experience, Charm has established itself as an essential element of over 100 unique companies.



Client Description

The client is an online retailer for UTV parts. Founded in 2018, they are based in the US and primarily serve US customers. They have a robust CS team with support in separate purchasing and returns departments. Their product is around UTVs (Utility Task Vehicles).



Role Description

We are looking for a phone support Customer Service Representative to join our company! You will be operating out of a helpdesk and utilizing calling tools to service customers contacting us for issues. While the role will be inbound call focused, outbound calls will be necessary in certain cases. Email and live chat support will also be required through Gorgias. Ideally, this role will evolve into a Team Lead position.



Requirements

Experience handling email tickets, phone calls, and live chat support
Communicate/delegate information between clients and departments
Perform auxiliary non-CS tasks relating to reporting and documentation
Reliable access to internet/power and can take calls throughout the day.


Desired Skills

Possess excellent verbal and written communication skills in English
Proficiency using Slack
Experience using helpdesk and CS tools like Gorgias, Zendesk, Aircall, etc.
Familiarity with the UTV/Automotive Industry
Strong Leadership Skills


Pay

Base Hourly Rate: $4.50 - $6.00 (based on background and experience)


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