Business Administrator – Ecommerce & Customer Support

We are looking for a full-time, highly organised, and reliable Business Administrator to manage the daily operations of our fast-growing online retail business in the UK. This is an exciting opportunity for someone who wants a long-term role in a stable and growing company.

With the right experience and mindset, this will be a rewarding position, with potential for salary increases and growth opportunities after a successful 3-month trial period.

Key Responsibilities:
-Answer inbound phone calls relating to orders, queries, and customer support.
-Respond to customer emails and live chat inquiries professionally and promptly.
-Process and fulfil orders accurately via our ecommerce platform.
-Upload new products, including writing unique product descriptions.
-Perform basic image editing for product images.
-Maintain sales records and assist with general back-office tasks.
-Manage social media channels, including content updates.
-Communicate with suppliers via email regarding stock and orders.
-Assist with SEO and content writing for product pages and blog posts.
-Provide daily reports on tasks completed.

What We’re Looking For:
-Attention to Detail – Accuracy in order processing and communication is essential.
-Reliability – Must be punctual, dependable, and consistent.
-Excellent Communication Skills – Both written and verbal (UK English).
-Ecommerce Experience – Preferably with Ecommerce platform management experience.
-Strong Administrative Skills – Ability to follow procedures and keep records.
-Spreadsheets & Excel Knowledge – Comfortable handling data and reports.
-Basic Image Editing – (e.g., cropping, resizing product images).
-Tech-Savvy & Quick Learner – Willing to learn new tools and adapt quickly.

Key Requirements:
-Must have reliable internet access and a quiet workspace for answering calls.
-Ability to work 40 hours per week (tracked via TimeDoctor).
-Must be available to work UK business hours.

How to Apply
To ensure you've read the full job description, please answer these questions in your application:

1. What is the capital city of Ireland?
2. Which ecommerce platforms have you used before?
3. How much experience do you have with writing unique product descriptions?
4. How much experience do you have with servicing and supporting customers?

This is a fantastic opportunity to work remotely in a supportive and professional team. If you meet the criteria, apply today!