Bookings Manager

Are you very organised and able to multitask? Do your friends and family tease you for having Excel spreadsheets and lists for everything? Are you looking to learn and grow? We are looking for a Bookings wiz.

This position will require a self-motivated, structured, resourceful, well-rounded individual with a reliable internet connection and a private location for answering calls, sms messages and emails.

This position will involve doing various tasks, and training will be provided. However, once trained it is expected you remember what you have been taught and work on your own to achieve the goals. Great attitude and work ethic are #1. We are focused on our outcomes and must be able to manage our time well. We are located in AEST — Australian Eastern Standard time zone. You will start work 12pm-4pm AEST Monday to Sunday. There is an opportunity for more hours and bonuses for great work.

Our customers are our family, and we put them first. They often have illness or injury and need our help. We are looking for someone who will share that priority.

Position Summary
The Bookings Manager will focus on customer communication, bookings, scheduling, marketing campaigns and posting and social media.

Key Accountabilities

The Bookings Manager will:
:: Control and oversee all customer bookings sessions and classes, increasing numbers weekly
:: Managing sms campaigns and customer communications to fill bookings gaps

Duties include but are not limited to:
:: Managing customer communication both text (SMS message), email and calls
:: Book in new customers, ensure all regular customers are booked in follow-up no shows & reschedule
Cancellations
:: Maintain customer databases
:: Check-in customers onto the website and request reviews
:: Customer Email & SMS marketing campaigns
:: Social media schedule and approval from owner

Key Selection Criteria

Must have:
:: A bachelor's degree, preferably in finance or marketing or entrepreneurship
:: A passion for achieving goals and hitting customer numbers and results
:: A quiet place at home to answer calls and work ( no looking after kids at the same time at home; focus is needed on the job)
:: Own laptop not mobile.
:: Reliable Internet Connection
:: Bonus points for a sense of humour, grace under pressure and a love of digital tech