Automations Specialist (GHL, Make, Monday, Airtable)

Role Overview

As the Client-side Automations Specialist at Mentally Balanced Media (MBM), you will design, implement, and maintain reliable, error-free client-facing automation workflows. Your expertise in Go High Level and Make.com, along with proficiency in supplementary tools like Monday.com, Airtable, and GSuite, will ensure MBM delivers exceptional value and seamless experiences to clients.

This role requires exceptional technical skills, attention to detail, and a commitment to achieving a 98?curacy rate in all client-facing automations. You will proactively collaborate with internal teams and clients to optimize workflows, provide timely solutions, and drive MBM’s mission of empowering mental health media organizations.

Key Responsibilities

Client-Facing Automation Development:
Design, implement, and test custom workflows using Go High Level and Make.com to meet specific client needs.
Regularly optimize existing client automations for performance and reliability.
Support clients during the onboarding process by setting up initial workflows within 5 business days.

Quality Assurance (QA) and Accuracy:
Achieve and maintain a 98% error-free rate in all workflows through rigorous testing and validation.
Use QA checklists and perform end-to-end testing in a staging environment before deployment.
Resolve critical client issues within 24 hours and non-critical issues within 48 hours, escalating unresolved problems within 12 hours if needed.

Proactive Client Engagement:
Conduct bi-weekly check-ins with clients to provide updates, gather feedback, and recommend improvements.
Actively document and integrate client feedback into workflow optimizations within 5 business days of receiving input.
Identify and recommend automation opportunities to clients that align with their goals.

Workflow Prioritization and Reporting:
Manage multiple client automation requests by following a defined prioritization framework.
Track tasks and progress using Monday.com, ensuring timely delivery of all workflows.
Provide weekly and monthly reports on automation performance, challenges, and impact.

Collaboration and Communication:
Work closely with MBM’s client success and internal teams to align workflows with client expectations and business goals.
Communicate technical concepts and workflow progress effectively to both technical and non-technical stakeholders.

Tools and Ecosystem Management:
Integrate and maintain automations across platforms such as Go High Level, Make.com, Monday.com, Airtable, and GSuite.
Troubleshoot and resolve issues with API integrations and data flows.

Continuous Improvement and Learning:
Audit client workflows quarterly to identify inefficiencies and propose at least 2 actionable recommendations per client for improvement.
Stay updated on industry trends and advancements in automation tools, completing at least one professional development course annually.
Share best practices and insights with the MBM team to enhance overall automation standards.

Alignment with MBM’s Mission:
Deliver automation solutions that align with MBM’s mission to support mental health media organizations in achieving their goals through innovative and reliable workflows.

Performance Goals

Automation Accuracy: Maintain a 98% error-free rate in all client-facing workflows.
Turnaround Time:
Deploy simple client workflows within 3 business days.
Complete complex workflows within 7 business days, including QA testing and client review.
Client Satisfaction: Maintain a 90% client satisfaction score based on feedback on automation reliability and effectiveness.
Proactive Optimization: Conduct quarterly audits and deliver at least 2 recommendations per client to improve workflow efficiency.
Timely Communication: Respond to client inquiries within 1 business day and provide weekly progress updates.

Required Skills and Experience

Technical Expertise:
Advanced proficiency in Go High Level and Make.com, with proven ability to design and troubleshoot complex workflows.
Proficiency in supplementary tools like Monday.com, Airtable, GSuite, and API integrations.
Attention to Detail:
Demonstrated success in creating and testing error-free workflows with minimal supervision.
Collaboration and Communication:
Excellent skills in explaining technical solutions to non-technical stakeholders, including clients and team members.
Experience in using collaboration tools like Slack for effective communication.
Problem-Solving:
A proactive and analytical mindset with the ability to anticipate and address potential issues before they escalate.
Client-Focused Approach:
A commitment to understanding client needs and delivering automation solutions that enhance their experience and outcomes.

Ideal Candidate Profile
Experience: 3+ years in automation development, specifically with Go High Level and Make.com, with experience in client-facing roles.
Track Record: Proven ability to deliver high-quality workflows with measurable results and high client satisfaction.
Mindset: A proactive, detail-oriented professional passionate about enhancing client experiences through automation.
Growth-Oriented: Dedicated to learning and sharing best practices to improve MBM’s automation processes continuously.

If you believe you're a great fit for this role, please apply using the link below:

https://forms.monday.com/forms/f3c90155bae8aa825a255be623585414?r=use1