Automation Products Customer Support Specialist

Are you passionate about customer service and also fascinated by the electrifying world of electronics? If the terms "Ohm's Law" and "AC/DC currents" light up your circuits, we might just have the perfect match for you!

Who We Are:
At ESV, we are pioneers in the electric and automation industries, dedicated to delivering cutting-edge products and unmatched customer experiences. We believe that great service starts with great people, and we are committed to fostering an environment where innovation thrives and solutions flourish.

Who You Are:
You're someone who thrives in dynamic, customer-focused environments and delights in making every customer interaction a positive one. With a knack for explaining technical concepts in easily understandable terms, you're not just solving problems; you're enhancing our customers' understanding and enjoyment of our products.

The Role:
As our Electric and Automation Customer Service Specialist, your primary goal will be to enhance our customers' understanding and satisfaction with our products. Your daily tasks will include:

Customer Engagement: Addressing customer inquiries with enthusiasm and expertise, particularly regarding electric and automation products.
Technical Support: Using your deep understanding of electrical and automation systems to troubleshoot issues and guide customers through solutions.
Communication Excellence: Managing communications regarding order processing, RMAs, tracking lost packages, and providing updates on back orders with a focus on clarity and responsiveness.
Join Us If You:

Have a robust background in customer service within the electrical and automation sectors.
Are excited by the opportunity to discuss and explain electrical concepts, automation applications, and their benefits.
Thrive in a role where your passion for technology and customer interaction can shine.
This is more than just a job—it’s an opportunity to grow and make a significant impact in a dynamic industry. If you are ready to spark connections and illuminate solutions, please send your resume and a personalized video to https://forms.gle/QDQuxPohk9LMhX5m8. We can’t wait to see how you might energize our team!