Automation & AI Chatbot Specialist (Zapier, Make.com, Shopify, AI Integration)

Job Title: Automation & AI Chatbot Specialist (Zapier, Upgrade to see actual info, Shopify, AI Integration)

Job Type: Full-Time / Contract (Remote)

About the Role:
We are looking for an Automation & AI Chatbot Specialist to develop and optimize our customer service automation system. This role requires expertise in AI-powered chatbots, workflow automation (Zapier, Upgrade to see actual info), and integrations with platforms like Shopify, ClickUp, and Airtable. The ideal candidate will streamline FAQs, automate customer inquiries, and enhance operational efficiency using AI-driven solutions.

Key Responsibilities:
Develop & Maintain AI Chatbot:

Build and manage a chatbot that integrates with Shopify, ClickUp, and customer service platforms (e.g., Zendesk, Gorgias).
Implement dynamic FAQ retrieval from a centralized knowledge hub (ClickUp, Airtable, or Google Sheets).
Continuously improve chatbot responses based on customer interactions and data insights.
Automate Customer Service Workflows:

Set up automation for order tracking, return requests, and VIP sign-ups using Zapier, Upgrade to see actual info, and Shopify Flow.
Implement triggers for real-time order updates, return labels, and out-of-stock notifications.
Optimize chatbot escalation to human agents when necessary.
Data Structuring & Integration:

Organize and maintain a structured, searchable FAQ database.
Sync chatbot interactions with ClickUp for tracking unanswered questions and areas for improvement.
Set up real-time performance tracking dashboards (Google Data Studio).
Optimize & Scale Automation Systems:

Conduct regular audits to identify gaps in chatbot responses and automation workflows.
Implement A/B testing to improve chatbot engagement and resolution rates.
Expand chatbot integrations to new marketplaces (Amazon, Walmart, etc.).
Requirements:
? Proven experience in chatbot development (ChatGPT API, ManyChat, Tidio, Drift, or similar).
? Strong expertise in Zapier, Upgrade to see actual info, Shopify Flow, and automation tools.
? Experience integrating AI chatbots with Shopify, ClickUp, Gorgias, Zendesk, or similar platforms.
? Ability to structure and manage customer service FAQs in ClickUp, Airtable, or Google Sheets.
? Strong problem-solving skills and experience optimizing customer service workflows.
? Experience with SMS/email automation tools (Twilio, Klaviyo) is a plus.

Why Join Us?
???? Work on cutting-edge automation and AI-driven customer support solutions.
???? Be part of a growing company that values innovation and efficiency.
???? Fully remote position with flexible hours.

If you have the skills and experience to automate and optimize customer service operations using AI, chatbots, and workflow automation, we’d love to hear from you!

???? Apply Now: Upgrade to see actual info