Audit and Onboarding Specialist (Korean Speaking)

We are seeking an Audit and Onboarding Specialist to join our team on a contract basis. In this role, you will be responsible for auditing and onboarding new partners signed by our sales team, ensuring they meet our company’s quality standards. You will also monitor partner performance to guarantee the highest level of service delivery for our customers. This position is critical in enhancing the quality and consistency of our partner network as we scale.

Key Responsibilities:

Partner Auditing and Compliance:
- Validate that all partner sign-ups meet our requirements.
- Conduct thorough audits of newly signed partners to ensure compliance with operational and service standards.
- Identify and address any issues discovered during audits, proposing actionable solutions to maintain high-quality standards.

Onboarding:
- Manage the onboarding process for new partners, ensuring all steps are completed efficiently and accurately.
- Collaborate with the sales agency to collect and verify required partner information.
- Train and guide partners on our systems, tools, and expectations for delivering exceptional service.

Collaboration and Communication:
- Act as the primary point of contact between the company and its sales agencies.
- Work closely with sales agencies and operations teams to streamline partner lifecycle management.
- Provide feedback and insights to improve our partner management processes.

Qualifications:
- Proven experience in partner management, auditing, onboarding, or a related field.
- Strong organizational and analytical skills with a detail-oriented mindset.
- Excellent interpersonal and communication skills to work effectively with sales agencies, partners, and internal teams.
- Proficiency in tools and platforms used for tracking, auditing, and performance monitoring.
- Familiarity with customer service standards and operational compliance requirements is a plus.
- Ability to work independently and manage multiple tasks in a dynamic environment.

If you are passionate about ensuring high standards and operational excellence, we encourage you to apply for this exciting opportunity to contribute to the success of our growing partner network.