Assistant Project Manager (STR PM Company)

COMPANY OVERVIEW:
Build your career as a Virtual Assistant Project Manager with Easy Stay, a premier provider of short-term, furnished accommodations.

Who are we?
Our mission is to provide top-tier service while ensuring our properties remain immaculate, comfortable, and meticulously maintained, delivering a 5-star guest experience every time.
With a strong commitment to excellence, our core values include:

Customer Service: We are dedicated to delivering outstanding guest experiences.
Communication: We uphold honesty and transparency in all interactions.
Quality: We maintain the highest operational and service standards.
Flexibility: We support a healthy work-life balance through adaptable work conditions.

Why Join Easy Stay?
At Easy Stay, we value our employees, fostering a diverse and inclusive work environment where professional growth, innovation, and collaboration thrive.

POSITION SUMMARY:
We are looking for a highly organized and proactive Assistant Project Manager to assist with daily operational tasks, optimize projects, manage overnight guest communication, and prepare all claims we have to file. In this role, you will play a crucial part in ensuring smooth and efficient operations overnight while helping with projects and spearheading all claims in our claims department.

Assistant Project Manager Responsibilities

-Handles daily guest communications via phone, email, and chat.
-Resolves basic guest issues, such as check-in instructions and amenity questions.
-Handles guest complaints, refunds, and escalations.
-Ensures all guest inquiries are responded to quickly and professionally.
-Manages all booking platforms (Airbnb, VRBO, direct booking site).
-Processes direct bookings and special reservations.
-Assist with Managing Projects, update on weekly meeting
-Lead onboarding of new listings & software
-Assist the Property Onboarding template and delegate what needs to be delegated.
-Lead Preparation of Claims (preparing docs, gathering receipts)
-Primary Communicator with Airbnb & Safely

QUALIFICATIONS:
1+ years in property management of short-term rentals.
2+ years in an administrative or operations role.
1+ years in assistant project management
1+ years in STR claims management
Strong organizational and multitasking abilities.
Excellent communication skills and attention to detail.
Proficiency in tools such as Upgrade to see actual info, G-Suite, PriceLabs, Rankbreeze, and Breezeway.
Ability to troubleshoot and streamline processes for efficiency.
Bonus if you have worked with Safely claims before

COMPENSATION & BENEFITS:
Competitive hourly wage based on experience. $200-$300/week based on performance.
Performance-based bonus opportunities.
Remote work environment with growth potential.

Schedule:
Night Shift: 12 AM-8 AM EST.
6-day workweek.
Day off schedule to be discussed
Must be available on weekends
Apply now to take the next step in your career with Easy Stay!