Amazon Customer Support Representative

We are seeking a dedicated full-time Amazon Customer Support Representative who is committed to delivering exceptional customer experiences. The ideal candidate will provide proactive support, manage orders efficiently, and ensure customer satisfaction at every step.

Key Responsibilities:
- Deliver end-to-end support via calls and emails.
- Contact customers regarding order updates (e.g., backorders, address verification).
- Track and monitor deliveries, keeping customers informed throughout.
- Handle Amazon return calls and collaborate with team members on returns and disputes.
- Manage customer reviews by:
- Following up after successful deliveries for positive
feedback.
- Addressing and resolving concerns leading to negative
reviews.
- Ensure tracking details are updated and process orders seamlessly, including dropshipping.
- Go the extra mile to create the best possible customer experience.

Requirements:
- Strong understanding of A-to-Z customer support, ensuring no detail is overlooked.
- Familiarity with machinery parts or a willingness to research and provide accurate answers.
- Prior experience with Amazon customer support is a big plus but not mandatory.
- Excellent communication and problem-solving skills.
- Ability to work full-time, 40hrs+, Monday to Friday, from 6:00 AM to 3:00 PM PST.

Please DO NOT apply if you already have a full-time job. Only proposals with accomplished requirements and screening questions will be entertained.

Please send a link to your resume and answer the following:
1. Can you work Monday through Friday during US business hours (6 AM to 3 PM PST)?
2. Do you have another job (full-time/part-time)? If yes, are you planning on leaving? When can you start?
3. Please attach a link/URL of your audio recording telling us about (1) Your introduction, (2) your Work experience, (3) share a time when you went the extra mile to resolve a customer issue or enhance their experience.
4. We have screening tests that may include call simulation, research and written tests. Are you willing to take them?