Amazon Account Manager - Remote

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Responsibilities
As a full-time Amazon Account Manager, you will play a crucial role in executing our brand strategies. Your responsibilities will include:

Amazon Seller Central Management:
- Utilize flat file uploads for bulk operations (title changes, create product variants, updating product features etc.)
- Upload A+/EBC/storefront content to enhance brand presence.
- Set and maintain account KPIs for continuous improvement and growth.
- Collaborate with Seller Support and raise tickets when necessary.
- Supervise new product launches and monitor their success.
- Set up the deal planning for our listings on several marketplaces (especially Top Deals and 7-Day Offers, coupons & promotions)


Customer Service and Communication:
- Respond to all messages within 24 hours.
- Manage customer inquiries, returns, refunds, and other service issues promptly and effectively.
- Monitor and respond to customer reviews and feedback on Amazon.
- Provide insights and suggestions based on customer feedback to improve products and services.
- Address and resolve negative feedback to maintain a positive brand image.

Qualifications
To succeed as an Amazon FBA Account Manager with us, you should possess the following qualifications and traits:

Experience Level: Mid-Level - Senior-Level

- At least 3-4 years of relevant experience as an Amazon FBA Account Manager and customer support experience.
- Strong understanding of the Amazon FBA business model and the main KPIs (CVR, traffic, sales etc.) to further optimize them.
- Strong English communication skills.
- Customer service experience (preferably in Amazon FBA).
- Experience with troubleshooting with Amazon Support.
- Proficiency in Google Sheets / Excel and good Skills in PowerPoint
- Experience in updating product data with flat files (title changes, creation of product variants, updating product data etc.)
- Confidence in independently handling customer inquiries and resolving issues.
- Once you apply for the job, use the word “bananabread” once you are asked for a hidden word.

Benefits
- Remote job with flexibility during main office hours in your country.
- Continuous professional development through new strategies, masterclasses, and masterminds.
- Be part of a dynamic team focused on growth and learning.
- Attractive compensation.

If this sounds like you, we can’t wait to meet you! Apply now and take the next step in your career with us!