Amazon Account Manager

Do you have a passion for managing day-to-day eCommerce operations on Amazon? Join our team to drive growth, optimize performance, and work with top Amazon brands!

Be part of our dynamic team of Amazon experts!

The Amazon Account Manager will be responsible in handling A-Z account management, maintenance and optimization of Amazon accounts. You will be responsible for a variety of functions related to listing and catalog management, account health monitoring, account optimization, stakeholder coordination, performance monitoring and reporting, etc.

Mission

To ensure the seamless management and maintenance of Seller Central Account(s), driving growth through strategic catalog optimization, proactive compliance management, and effective case resolution. You'll excel in monitoring daily account operations, maintaining account health, managing product data, and responding to customer feedback, all while using data-driven insights to enhance brand presence and maximize performance on Amazon.

- Amazon Account Management and Maintenance: Proactively manage and monitor day-today account operations. Maintain account health, perform daily health checks, respond to issues, and track key metrics related to account health and compliance.
- Catalog Management: Optimize product listings for discoverability, create variation pages, use Helium 10 for competitor analysis, and provide data-driven insights to enhance the catalog and brand presence.
- Compliance Management: Ensure products adhere to Amazon’s compliance standards, resolve compliance issues, stay updated on policies, and educate the team on best practices.
- Case Management and Troubleshooting: Serve as the main contact for escalating and resolving cases with Amazon support, assist with seller-support tasks, and manage flat files to resolve issues.
- Flat File Proficiency: Efficiently manage and update large volumes of product data using flat files.
- Customer Feedback Management: Manage and respond to customer inquiries, track feedback, and handle the Amazon Feedback Manager, including disputing negative reviews and generating responses.

Qualifications

- Minimum of 3+ years of experience in A-Z Amazon account management
- Experience in managing multiple accounts and markeplaces simultaneously
- Strong understanding of Amazon’s policies and guidelines.
- Familiarity with Amazon’s Seller Central and related tools
- Proficient in using project management software
- Proficiency in Excel and Google Sheets
- Excellent communication skills and fluent in English, both written and verbal
- Efficiently manage and keep track of tasks and responsibilities to ensure nothing falls through the cracks
- Proactively initiate tasks and projects, demonstrating self-motivation and a results-driven mindset
- Critically evaluate problems to derive meaningful insights and drive informed decision-making

Advantageous:

- Experience in other eCommerce platforms (ie. Walmart, Shopify, eBay, etc.)