Airtable Specialist and Customer Support Assistant

Hours: 15 -20 hrs/week (remote work environment)
Starting Rate: $6.5/hour

Working time: Weekdays - US Eastern Standard Time (Mornings) – mostly flexible
Summary – We are looking for a highly organized and detail-oriented Airtable Specialist and Customer Support Assistant for a compliance training company on a flexible, part-time basis (10-20 hours/week to start). In this role, you will provide essential administrative support while also ensuring excellent customer service. Your responsibilities will include data management (includes reporting), customer survey (pre- & post-) maintenance, financial tasks (VAT), and tier 1 customer support. This position offers an excellent opportunity to contribute to the growing business operations and enhance customer experience.

Please read all REQUIRED Conditions below before applying
REQUIRED: Fluency in English and with near-perfect pronunciation (Very Important), excellent internet connection. Excellent phone, email and instant messaging communication skills.
REQUIRED: Minimum 2 years’ experience in Airtable. Troubleshoot issues, write formulas, and build automations.
REQUIRED: Experience with Airtable (mandatory), Hubspot, Absorb LMS, Quickbooks, Stripe, and Google Suite is highly preferred
REQUIRED: Must use Time-tracking software - Hubstaff (will be provided)
REQUIRED: Application requirement below
When you send us a message to apply for this position, you MUST include the below sentence in the subject or first sentence of the body. Your application will be automatically discarded if this requirement is not met.
“I am fluent in English, I have at least 2 years of experience on Airtable. I am familiar with Hubspot, Absorb LMS, Quickbooks, Stripe, and Google Suite. I will be available to work for 15-20 hours/week during US Eastern Time Zone.”

Responsibilities
- Generate and extract daily reports from Absorb LMS. Upload and organize data into Airtable.
- Update, maintain, and monitor pre- and post-event training survey data using Airtable.
- Troubleshoot issues, write formulas, and build automations with Airtable.
- Provide timely and effective customer support, addressing inquiries and resolving issues. Pickup and manage help desk tickets in Hubspot.
- Work closely with our team to understand project requirements and deliver high-quality results.
- Communicate effectively and provide timely updates.

Preferred Experiences and Skills
- Ability to prioritize tasks effectively
- Proven experience in Airtable, administrative tasks and customer support (tier 1) with proficiency in using Hubspot, Absorb LMS are preferred.
- Experience in using Google Suite Applications, Quickbooks, and/or Stripe is highly desirable.
- Excellent data management skills with experience in data entry and report generation.
- Experience with financial transactions such as tax calculation and remittance.
- Excellent skills in both written and verbal communications.
- Excellent attention to detail and organizational & time-management skills.
- The ability to adapt to new technologies and learn quickly.
- Practices safe browsing habits with knowledge in maintaining security of personal devices.
- Ability to work independently and as part of a global team.
- A desire to stay current with industry best practices.

Stretch Goals/responsibilities
- Maintain financial transactions pertaining to VAT (Value Added Tax) remittance.
- Contribute to project management initiatives
- Format manuals and/or prepare learning modules using PowerPoint and Adobe products
- Willingness to become full-time in the future if required by the job.


Keywords
Advanced Airtable, Customer Support (Tier 1 and Tier 2), Help Desk, Data Management, LMS, Customer Surveys, Financial Administration, Airtable, Hubspot, Absorb LMS, Quickbooks, Stripe, Google Suite, Project Management