Airbnb Virtual Assistant

We are a company managing Airbnb properties and are seeking a dedicated virtual assistant to support our operations remotely from the Philippines.

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Responsibilities:

- Handle customer inquiries and support tickets related to our Airbnb properties

- Manage bookings, including confirmations, cancellations, and modifications

- Communicate effectively with guests before, during, and after their stay

- Resolve customer complaints and disputes in a timely and professional manner

- Maintain accurate records and reports of all interactions and transactions

- Perform other administrative tasks as needed


Requirements:

- Must have held the position of a level 2 case manager at Airbnb or equivalent, with experience in handling complex customer issues, disputes, and Airbnb claim management.

- Excellent communication skills, both written and verbal

- Proficiency in English

- Extreme familiarity with the Airbnb platform

- Ability to work independently and manage time effectively

- Strong problem-solving skills

- Experience in the hospitality or travel industry

- Must be available to work from Wednesday to Sunday, 9 AM to 6 PM PST (which corresponds to Thursday to Monday, 1 AM to 10 AM Philippine Standard Time)


Salary:

- $500-$700 USD per month


Location:

- Remote, based in the Philippines


Job Type:

- Full-time