After-Hours Scheduling Coordinator

Location: Remote, US-Eastern Standard Time
Job Type: Full-Time, On-Call
Pay: $26 per diem per day
Hours: Weekdays: Monday to Friday, 4:00 pm – 9:30 am (EST) | Weekends: Friday 4:00 pm – Monday 9:30 am (EST)
Note: The schedule for this role is non-standard and flexible; hours may vary based on agency needs and emergencies.

About Us:
We are a compassionate and dynamic home care agency dedicated to providing exceptional care for our clients. We are seeking a highly organized and adaptable On-Call Scheduling Assistant to help manage scheduling tasks and offer support after normal business hours. This is a remote, part-time position with flexible hours, ideal for individuals looking for a role with non-traditional work times.

• Not Your Ordinary Scheduling Role (PLEASE READ) •
This role goes beyond simple calendar management—it requires real-time scheduling adjustments, coordinating with multiple employees and clients, and responding to unexpected changes such as caregiver call-offs or emergencies. As a Scheduling Coordinator for our home care agency, you will be at the heart of our after-hours operations, ensuring seamless coordination and operational continuity. You’ll tackle challenges in a fast-paced environment while maintaining the highest standard of care for our clients.

DISCLAIMER:
Please note that the working hours for this position are non-standard and require flexibility. The role involves covering after-hours and weekend shifts, totaling approximately 17.5 hours per day on weekdays. And continuous coverage during weekends. Actual hours worked may vary depending on operational needs. Applicants must be willing and able to accommodate this schedule.

Key Responsibilities:

Schedule Management
• Maintain and update the schedule for services provided to agency clients.
• Ensure all cases are filled within established time frames, documenting details via our system.
• Provide timely schedule notifications to employees, clients, and supervisors.
• Monitor overtime and mileage records for employees.
• Respond promptly to emergency calls and make necessary adjustments to schedules.

Staff Coordination and Support
• Assign agency staff to clients as directed by licensed professionals and client needs.
• Ensure that employees receive complete instructions regarding client needs as per the Plan of Care/Aide Care Plan.
• Communicate any scheduling changes or client concerns to supervisors and notify clients accordingly.
• Verify employees' time records and ensure alignment with scheduled hours.
• Follow up with staff to resolve scheduling issues or concerns as they arise.

Staffing and Hiring Needs
• Identify staffing needs and support the recruitment process for additional on-call staff.
• Work closely with supervisors and marketing to anticipate coverage needs for new or increased clients.

Confidentiality & Compliance
• Maintain strict confidentiality of client and employee information.
• Adhere to agency policies when sharing sensitive information.
• Ensure that all documentation is securely stored and protected from unauthorized access.

Compliance with Standards
• Ensure compliance with state, federal, and accreditation standards.
• Participate in required educational programs, training, and meetings.
• Contribute to quality improvement initiatives within the agency.

Qualifications:
• Previous Experience: Experience in scheduling, administrative, or customer service roles is preferred.
• Communication Skills: Strong communication skills for managing remote interactions and troubleshooting scheduling issues.
• Technical Proficiency: Ability to use scheduling software or learn new tools quickly.
• Organizational Skills: Must be able to juggle multiple tasks and manage complex schedules.
• Flexibility: Ability to adapt to non-standard hours and changing needs, including evening and weekend shifts.