Accounts Receivable Coordinator

Plumbing Bros National Assist - Australia

About Us: Plumbing Bros is Australia's premier plumbing company. As the fastest-growing trade business in the country, we are poised for remarkable expansion, making this the perfect time for you to join our team of skilled professionals. Ourr firm commitment to reliability, professionalism, and the delivery of great quality workmanship shapes our identity. We're not just tradespeople; we are customer service superstars who take each job seriously, ensuring that our customers receive the experience they deserve. We are changing the perception of plumbing, and our customer-centric approach has set new industry standards for 5-star service and customer satisfaction. We believe in recognising and rewarding hard work, and our core values drive our continuous growth.
Plumbing Bros National Assist is based in Perth and is looking for a new teaUpgrade to see actual infomber to work remotely from the Philippines.
About the Role:
Plumbing Bros National Assist operates Australia-wide, and we are looking for a Remote Accounts Receivable Coordinator to work full-time from the Philippines. This role is critical to our operations, ensuring that outstanding invoices are collected promptly, reducing debtor days, and improving cash flow. You will work extensively with Xero and aged receivables reporting, proactively engaging with customers to secure payments via phone and email.
The role offers a work schedule from 6:00 AM to 3:00 PM PHT, Monday to Friday, with a 1-hour lunch break.

Key Responsibilities:
*Regularly run aged receivables reports in Xero and monitor outstanding payments across multiple entities.
*Contact customers via phone and email to secure overdue payments.
*Take payments over the phone and ensure accurate reconciliation in Xero.
*Work alongside existing overdue invoice automation workflows and step in with direct follow-ups when required.
*Professionally communicate with customers to resolve overdue accounts and address payment concerns.
*Build and maintain positive relationships with customers to encourage timely payments and minimise disputes.
*Collaborate with business owners to provide operational assistance in resolving unpaid accounts.
*Escalate problematic accounts to relevant stakeholders when necessary.
*Track and report key performance indicators (KPIs), including reducing debtor days and call volume.
*Identify and recommend improvements to accounts receivable processes.

About You:
*Are you a positive, detail-oriented individual with strong communication skills?
*Do you have experience in accounts receivable, debt collection, or credit control?
*Are you confident in using Xero and working with automated invoicing workflows?
*Do you take pride in delivering high-quality work while working independently?
If so, you might be the perfect fit for this role.

Mandatory Requirements:
*Industry Experience: Minimum 1-2 years of experience in accounts receivable, debt collection, or a similar role.
*Software Knowledge: Proficiency in Xero is essential. Experience with job management systems (e.g., Ascora, SimPRO, AroFlo) is favourable but not mandatory.
*English Proficiency: Must have Australian-level English skills. You will be making and receiving phone calls regularly.
Candidates must submit a 1-minute video or audio recording introducing themselves.

Work Setup:
*Must have a quiet and professional home workspace.
*Dual-monitor setup (2 screens required).
*Stable high-speed internet with a backup plan for outages.
*Good audio quality headset.
* Please submit photos and details of their IT setup and home office.
Salary & Benefits:
*Competitive salary paid fortnightly in AUD.
*Work from home.
*Be part of a dynamic and supportive team.
*Opportunities for professional growth and development.

Application Process:
To apply, submit your resume and a brief cover letter highlighting your experience with Xero and accounts receivables.

Your application must include the following:
*Cover letter
*Resume
* Minimum of 1-minute video/audio recording introducing yourself and why this role interests you
* Photos & details of your IT setup and home office
* Photo of internet speed test/
Join Plumbing Bros National Assist and be part of a team that values professionalism, quality, and customer satisfaction!