Account & Operations Manager

Job Title: Content Concierge

Location: Remote (preference is to be able to work London/Lisbon time zone hours of 8-9am, 12-1pm and 4-5pm BST)
Job Type: Part-Time

Hours: 12.5-15hrs per week

About the Role:
We're looking for a highly organized and proactive Content Concierge to support the smooth execution of client content projects from brief to delivery. You’ll act as the vital link between our clients, editorial team, and writers—keeping everything running like clockwork. This is a key operations role where attention to detail, communication, and follow-through are everything.

Key Responsibilities:
- Format and organize incoming content briefs to ensure clarity and consistency.
- Add assigned and completed work to tracking sheets for internal visibility and reporting.
- Assign writing and editing tasks to teaUpgrade to see actual infombers via Trello, maintaining clear project overviews.
- Deliver completed content to clients through Slack, ensuring professionalism and accuracy.
- Assign revision tasks in Trello based on internal or client feedback.
- Act as a Client Relationship Manager—serving as the main point of contact between clients and the editorial team.
- Support seamless communication between clients and writers via Slack, ensuring updates and expectations are clearly conveyed.
- Track and update word counts in both Trello cards and Google Sheets for performance monitoring.
- Proactively manage deadlines, ensuring both original work and revisions are delivered on time.
- Follow up with teaUpgrade to see actual infombers on Slack to chase updates, status reports, and progress as needed.

Ideal Candidate:
- Exceptionally organized with strong time management skills.
- Confident communicator fluent or native English speaking, able to work with both clients and creatives.
- Comfortable managing multiple projects and timelines in a fast-paced environment.
- Experience using tools like Trello, Slack, and Google Sheets.

Familiarity with content writing workflows is a big plus.
Must be available to work at 8-9am (BST), 12-1pm (BST) and 4-5pm (BST) Monday to Friday. (BST = London time).

*While we appreciate intermittent working is not ideal for everyone, there is an opportunity for this to become full-time work as the company grows in 2025. These hours will not be permanently part-time and intermittent.**