Account Manager

Job Title: Experienced Account Manager

Client/Business Overview: Digital Marketing Agency


Role Overview:
Our client, a leading digital marketing agency in Australia, is looking for an experienced Account Manager to join our dynamic team. This role is perfect for someone with a solid background in client management within the digital marketing industry and a flair for social media management.


Responsibilities:
- Client Management:
- Efficiently handle client concerns and email communications.
- Proactively manage client relationships through regular monthly catch-ups.
- Conduct onboarding calls for new clients, ensuring a smooth and welcoming start to their journey with us.
- Managing client tasks in ClickUp.
- Report Generation:
- Prepare and send comprehensive monthly reports to clients, highlighting progress and results.
- Client Consultation and Support:
- Address client queries, offering insightful suggestions and recommendations.
- Ensure a high standard of customer satisfaction through excellent service.
- Quality Assurance:
- Proofread and review all work meticulously before it is sent to clients, ensuring accuracy and quality.
- Monitor campaign performance and alert the business owner and relevant team members when a campaign is underperforming.
- Social Media Management (Secondary Role):
- Engage in social media management activities during downtime, including copywriting, graphic design, basic video editing, content scheduling, and engagement.
- This role aspect is not mandatory but highly preferred.

Requirements:
- A minimum of 5 years of experience in account management, preferably in a digital marketing agency or similar.
- Strong understanding of digital marketing practices and client management.
- Excellent communication and interpersonal skills.
- Proven ability to handle multiple accounts and maintain client satisfaction.
- Proficient in proofreading and ensuring quality control.
- Experience in social media management, including content creation, is highly desirable.
- Ability to work independently and as part of a team.
- Highly organized
- Excellent communication skills and proficiency in English
- Ability to work under pressure and meet deadlines

Software to Be Used:
- ClickUp
- All social media platforms
- Email and calendar

Timezone: AEST

Working Hours: 2 hours per day / 10 hours per week

Rate: $400 AUD per month