Account Management Officer

About our Client: Our client is an independently franchised pest control company, seeking to fill the
role of Account Management Officer. This role will be vital in managing and providing administrative and
sales support, as well as maintaining the client relationships.

About the Role: As the remote Account Management Officer your focus is on administrative and sales
customer follow-Up. You will be responsible for ensuring that every client receives personalized follow-up,
addressing any issues they may have, and providing administrative support that enhances the efficiency
and effectiveness of operations. This role requires a self-motivated individual who thrives in a remote
work environment and excels in client interaction.

Key Responsibilities:
? Client Follow-Up and Relationship Management
o Reach out to clients post-service to ensure they are satisfied, as well as handle any
concerns or complaints.
o Maintain regular communication with customers, utilizing CRM tools to track follow-up
activities and ensure no client is overlooked.

? Administrative Support and Coordination
o Manage scheduling and coordinate appointments between clients and service
technicians.
o Maintain accurate and up-to-date client records, ensuring all relevant information is
logged and accessible for the team.
o Assist in the preparation of documents, reports, and other correspondence, ensuring all
communications are clear, professional, and reflective of the brand.
o Work closely with the operations team to ensure all service requests and client follow-ups
are handled seamlessly.

? Phone Communication and Client Interaction
o Handle all inbound and outbound calls, ensuring all customers are provided with details
about the services, process and answer any questions they may have.

? Reporting and Documentation
o Assist in the preparation of invoices and ensure timely follow-up on payments.
o Maintain organized documentation of all client interactions, follow-ups, and administrative
activities..

? Continuous Improvement

Qualifications:
Minimum of 3-5 years of experience in a similar client relationship coordination or account management
role.
Outstanding verbal and written communication skills, with the ability to interact effectively and
professionally with clients over the phone and via email.
Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail and
ensuring deadlines are met.
Strong time management skills with the ability to prioritize tasks in a dynamic, remote work environment.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM software. Experience
with cloud-based project management tools is a plus.
Strong problem-solving skills, with the capacity to address client issues promptly and effectively, ensuring
a positive outcome for both the client and the company.

What You Can Expect:
o Enjoy the flexibility of working from home while being part of a supportive and
collaborative team.
o Ongoing training and development opportunities to help you grow within your role and the
company.
o A competitive salary commensurate with experience, along with performance-based
bonuses.
o Join a team that values collaboration, mutual respect, and a shared commitment to
excellence. We believe in fostering a positive work environment where every team
member can thrive.

Salary Expectation: $800/month

Interested applicants may send their most updated resume and a 1-2 minute loom video summarizing their work experiences to maxine@heyfoster.com